This never happened to me in my life: I arrive at 10pm at the hotel in the pouring rain, and I am told that my reservation, which I booked over the phone and for which I had a booking confirmation from the hotel, had been "transferred" to another hotel. Not only didn't the staff member care one bit about it, but he also gave me inaccurate directions to the other hotel. I was told at the other place, that it wasn't the first that this happened.
If the interior is equally serviced as their customer service, then I can only say: Don't go to this place!
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