Reception looked impressive but customer service was offhand to non-existent. This set the tone for our weekend stay which we cut short after the first awful night.
Room: Scruffy, door off the unit, insufficient lighting, the window wouldn't close and the teamaking tray was on an unfixed shelf which collapsed when you pulled the tray out! A bit more worrying was the lack of a map to show where the fire exits were.
On going out to dinner, I asked receptionist to organise the closing of the window and she replied, "Oh everyone complains about them, no-one can close them, but the manager's gone home and I can't do it."
Returning to hotel after dinner, the smart reception area was somewhat marred by a man eating his takeaway burger and chips while chatting to a different receptionist. This one was at least vaguely courteous and agreed to bring up new cups and teamaking supplies. That seemed promising - but we never saw him again!
There seemed to be problem with the heating system which delivered an irritating 'knock' about every 10 seconds all through the night. So, bleary-eyed, we staggered down to breakfast where again the service was indifferent although the 'full english' (the only option on offer) was reasonable.
We only ever saw one member of staff at a time and didn't see any other guests (who had warned them and not us!) and so gathered up our bags and checked out. Yet another receptionist was on duty and didn't seem surprised that we were leaving after one night, having booked three; neither did he ask if we had enjoyed our stay or if everything had been alright. Perhaps he knew he wouldn' t want to hear the answer?
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- Also Known As:
- Parkside International Reading