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“Average Hotel but Nice Staff” 3 of 5 bubbles
Review of Novotel Reading Centre

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Novotel Reading Centre
Ranked #8 of 32 Hotels in Reading
GreenLeadersBronze level
Riyadh, Saudi Arabia
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Average Hotel but Nice Staff”
3 of 5 bubbles Reviewed 10 June 2014

The hotel location is its best advantage, being close to Reading Train Station and also close to the Oracle shopping mall. The hotel has average facilities in the room, pillows are not that comfortable. Breakfast is good but sometimes the place will be crowded and you would have to wait. The best thing in this hotel is the staff, most of them are really helpful and friendly.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Abdulrahman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThibautChappelat, Manager at Novotel Reading Centre, responded to this review, 13 June 2014
Thank you so much for the feedback you gave us with regards to your recent stay in our hotel. I am delighted to read that you were impressed with the service provided to you by our staff! I will make sure your feedback is shared with the teams as your words are a true source of motivation for them. Thank you once again and I look forward to welcoming you soon in our hotel. Thibaut Chappelat - Guest Services Manager
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1,138 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (188)
Date | Rating
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English first
Dorset
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 3 June 2014

The Novotel is an "old School" hotel where once they have you then you are additional potential revernue.

The hotel itself is OK, nothing to rave about, with very welcoming and efficient staff. However once you have paid for your room you then have to pay for a decent wi-fi connection, when you turn on the TV it entices you to take out a "package" which you have to navigate around in order to watch free to view; a small bottle of no brand water is £2.50, breakfast is an eye watering £16.50 (english breakfast at Claridge's is £17.50!).

The temperature control in the room was particularly poor, I set the thermostat to cool the room around mid afternoon and it was still too hot in the evening. No problem just open the window, BUT if you have a room at the front of the hotel the busses start very early and are loud enough to wake you then you have to close the window.

All is not bad though the beds were comfortable and the shower in the room was good.

I would return for the comfort of the beds but would prefer to spend my time at a hotel where I feel more a guest rather that a revenue stream.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Potts2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThibautChappelat, Manager at Novotel Reading Centre, responded to this review, 13 June 2014
Thank you for taking the time to give us your thoughts about your recent stay in our hotel. I am very sad to see that your stay did not match your expectations, in particular regarding the the feeling of hassle-free and the temperature. I do take your feedback on board and we will look at ways to improve our service. At Novotel Reading Centre we strive to provide a quality service to all our guest and I would like to apologise if you noticed any shortfalls. Thank you once again and I do hope you will chose to stay again in our hotel. Thibaut Chappelat - Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 31 May 2014 via mobile

We stayed here as we were doing the "Walking with Wolves" experience and needed to travel closer to the venue.

This is the first time I have stayed at a Novotel hotel, and although I must say I wasn't impressed with reading itself, I did think the hotel was good.

I would certainly search for a Novotel Hotel for my next stay.

Stayed May 2014
Helpful?
Thank J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThibautChappelat, Manager at Novotel Reading Centre, responded to this review, 2 June 2014
Thank you so much for the feedback you gave us with regards to your recent stay in our hotel. It seems you had a good time in our hotel and I am very happy to read that. Thank you once again and I look forward to welcoming you again in our hotel. Thibaut Chappelat - Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

We had a great stay at the hotel, and stayed for 2 nights. The hotel was very quiet and clean, and the staff were very friendly. The pool was lovely and very quiet!!
The only negative thing I would say is, we found the hotel but drove along the road where the hotel is and then realised it was only for Taxis and buses and therefore will receive a £30 fine through the post. The car behind obviously did the same and many others. The hotel said most people do it, so £30 plus £20 parking (NCP car park) means an extra £50 on top. I would therefore put Garrard Street into your sat nav to avoid doing what we did and many others!! Garrard Street is where all the parking is for the hotel car park and the NCP. The NCP is cheaper than the hotel, if you don't leave within 24 hours.

Room Tip: We had a room over looking the town which was nice.
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lianne01527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThibautChappelat, Manager at Novotel Reading Centre, responded to this review, 2 June 2014
Thank you so much for the feedback you gave us with regards to your recent stay in our hotel. I am really happy you had a pleasant time with us. I totally take your feedback on board in regards to the the directions to our hotel, I am so sorry about that. It is stated on our web site but Reading is very particular with the driving system. Thank you once again and I look forward to welcoming you again in our hotel. Thibaut Chappelat - Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

Functional business hotel, but fails to give you a warm comfortable experience. Atmosphere is cold and impersonal starting with the lobby. Breakfast is decent but menu doesnt change - same everyday. Rooms are small and bathrooms are cramped. Decent pool and gym for the hotel size though.

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AGoswami90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThibautChappelat, Manager at Novotel Reading Centre, responded to this review, 2 June 2014
Thank you so much for the feedback you gave us with regards to your recent stay in our hotel. I am very sad to see that your stay did not match your expectations, in particular regarding the atmosphere and layout of our hotel. I do take your feedback on board and would like to thank you for your very constructive feedback. Thank you once again and I do hope you will chose to stay again in our hotel. Thibaut Chappelat - Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 May 2014 via mobile

I went here with a group of 12 on a hen party. Getting off the station and being able to walk 3 mins to the hotel was great and plenty of restaurants, bars and comedy club all in 2-5 mins walk. It was a shame that the pool had no jacuzzi but cleanliness of hotel was very good. The bar was very expensive 2 vodka and cokes cost £16.50! And food started from £7 onwards. The breakfast that came included was very good cooked breakfast, continental and fruits, yoghurts and juice etc was all of good quality and plenty for a full hotel. Overall had pleasant stay.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gem skiathos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThibautChappelat, Manager at Novotel Reading Centre, responded to this review, 2 June 2014
Thank you so much for the feedback you gave us on Trip Advisor. I am really happy you had a pleasant time with us and that you enjoyed the drinks in ur bar. I have to admit that I am a bit surprised with the comment regarding the price of the drinks, however I completely take your feedback on board and will investigate with our team. Thank you once again and I look forward to welcoming you again in our hotel. Thibaut Chappelat - Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Reading Centre

Property: Novotel Reading Centre
Address: 25B Friar Street, Reading RG1 1DP, England
Region: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Reading
#2 Green Hotel in Reading
#4 Business Hotel in Reading
#6 Luxury Hotel in Reading
#6 Romantic Hotel in Reading
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Reading Centre 4*
Number of rooms: 178
Official Description (provided by the hotel):
New Generation 4 star hotel with leisure club located in Reading town centre. Just 2 min. walk from the railway station: 25 min to London Paddington, 30 min Rail-Air link to Heathrow airport, free shuttle to Thames Valley Park. A short drive to the M4, other business parks and Reading FC stadium. ... more   less 
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Also Known As:
Novotel Reading Centre Hotel Reading
Accor Reading Centre
Reading Novotel

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