Having stayed in many hotels over the years in and around Reading, I have to say the Novotel has exceeded all my expectations. From first walking through the doors, I was made welcome and felt really at ease.
The staff are leagues ahead of all other hotels in Reading. The service they provide is second to none, nothing is ever a problem for them. No matter what happens they constantly keep up the high standard of service.
The General Manager Jean-Philippe regularly walks around the hotel making sure everything is in order and often integrates with the guests, which again is lovely in is own right as you never see this happen elsewhere.
From reception to restaurant, the staff deliver a real quality service. The bar Manager, Christian requires a special mention, he provides the best bar service ever. His cocktails are so good they have named one after him. Christian goes the extra mile with his customers as a result, I have made many friends in the hotel thanks to Christian.
The rooms, they are always clean and well decorated again you feel at home. There is one minor issue, square pillows, I prefer my normal rectangular pillows. Putting the pillows out of the picture, the rooms are really comfortable, you can just chill out and unwind. My favourite thing, is just having a good soak in the bath and watching the TV at the same time (perfect). In addition to relaxing, there is a little challenge for guests in their room, deciphering the words on the picture. I have done it but took me a long time.
I can only say if you choose to stay in any other hotel whilst at Reading you are losing out, this is a definite must for all.
- Official Description (provided by the hotel):
- New Generation 4 star hotel with leisure club located in Reading town centre. Just 2 min. walk from the railway station: 25 min to London Paddington, 30 min Rail-Air link to Heathrow airport, free shuttle to Thames Valley Park. A short drive to the M4, other business parks and Reading FC stadium. ... more less
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- Also Known As:
- Novotel Reading Centre Hotel Reading
- Accor Reading Centre
- Reading Novotel