We booked two superior rooms but the constant boom boom noise from the nightclubs was annoying - we thought we would persevere but at 1am in the morning it was getting louder so we gave up and asked reception to move us. The other 2 rooms (not superior) were just as bad and when we asked, the night desk staff said ''that there were several nightclubs surrounding the hotel and all the rooms were like that'' ie: noisy...... the first rooms were on the first floor and the next rooms were higher up on the 3rd floor but not much better either.
The rooms on the 3rd floor were right on the roundabout for the train station. So we had trains, nightwork on the tracks, buses, and taxis revving all night and all the next morning. I gave up in the end and did fall asleep but I slept uncomfortably on the crappiest thinnest pillows imaginable with a mattress that was hard and with springs poking through, the bed seriously needed a mattress topper .... unfortunately my husband was awake until the very very wee hours of the morning listening to the revellers leaving the nightclubs puking up in the street and yelling at their mates....
so that's the rooms explained....and the rest of the experience ......
On arrival you can barely get inside reception as for some bizarre reason the management hold the team briefings RIGHT AT THE FRONT DOORS standing up so you have to squeeze past them gossiping (they don't move out of the way for you) with all your bags and family in tow. The reception becomes the overspill area from the bar and in the internal Starbucks I felt like I was in a shopping mall rather than a supposedly upmarket hotel.
Oh and there was also a wedding going on as well.... so maybe it was more like a central train station with a flash mob wedding scenario.....
Add insult to injury when we were checking out they still tried to charge for the superior rooms even though we had to move! so that took another very painful slowwwww 15 minutes to sort.
We did pay for the 'brunch' lunch and that was very nice quality food in very large portions (if you are really hungry) but hardly seems worth staying in the hotel to be able to pay another 60 quid (food only) on top of the rack rates for the two rooms because you don't want to come down for the breakfast. The upside being that you get to have the room until 3pm (I had a nap at 2pm as it was the quietest it had been since we got there)
The best bit about the hotel? leaving........
- Official Description (provided by the hotel):
- The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter. ... more less
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- Also Known As:
- Malmaison Reading Hotel Reading
- Malmaison Hotel Reading
- Reading Malmaison Hotel