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Reviewed 29 November 2013

We visited last weekend for just one night. Upgraded room after getting email to do it for £10. Glad we did as room was lovely. Did find the view and noise a bit disturbing though overlooking the railway station and although mattress was very comfortable both agreed pillows far to soft and bathroom could have been a little brighter.
Would have liked to be able to have reserved a table for cocktails as found bar very busy when we went down before dinner as very popular with the public and not very enjoyable spending £10 a drink approx standing up. Meal was lovely, although my partner did think for his £30 plus steak should have included sides as although tasted great looked quite measly with the extra chips he ordered.
Generally nice experience if you want to be in the centre of things for a night and we would go back

Stayed: October 2013, travelled as a couple
Thank Shirleyannbartlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Reading, responded to this reviewResponded 5 December 2013

Dear Shirleyannbartlett

Thank you for taking the time to write your review. I am very pleased to read that you had an enjoyable stay and you enjoyed the upgraded room.

Thank you for your constructive comments. My housekeeping management are looking into your comment regarding the pillows, and your thoughts on the steak mains including a side has been passed onto the relevant leadership.

Once again thank you for taking the time to write your review and we look forward to welcome you back to the hotel again soon.


Kind regards,

Richard Lockstone

General Manager.

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Reviewed 24 November 2013

Ok so this may sound a little strange but I stopped going to the Mal because it is too dark. I now prefer the Novotel which is just round the corner. So the Mal has good rooms and the service in the bar is very good but it's just too dark. The lighting is turned down so low that it's impossible to read a newspaper after the sun has gone down. Easily fixed and I know others have the same feedback.

Stayed: August 2013, travelled on business
Thank Wilmo66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Reading, responded to this reviewResponded 29 November 2013

Dear Wilmo66

Thank you for taking the time to write your review and provide us your feedback regarding the hotel. The Malmaison brand is a dark and warm brand and whilst lighting in certain areas of the hotel is limited we believe that it is part of the atmosphere of the property. That said we also believe that the hotel is a little too dark in some places and we are working to bring additional lighting in where possible.

Once again thank you for taking the time to write your review.


Kind regards,

Richard Lockstone

General Manager.

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Reviewed 21 November 2013

We booked two superior rooms but the constant boom boom noise from the nightclubs was annoying - we thought we would persevere but at 1am in the morning it was getting louder so we gave up and asked reception to move us. The other 2 rooms (not superior) were just as bad and when we asked, the night desk staff said ''that there were several nightclubs surrounding the hotel and all the rooms were like that'' ie: noisy...... the first rooms were on the first floor and the next rooms were higher up on the 3rd floor but not much better either.
The rooms on the 3rd floor were right on the roundabout for the train station. So we had trains, nightwork on the tracks, buses, and taxis revving all night and all the next morning. I gave up in the end and did fall asleep but I slept uncomfortably on the crappiest thinnest pillows imaginable with a mattress that was hard and with springs poking through, the bed seriously needed a mattress topper .... unfortunately my husband was awake until the very very wee hours of the morning listening to the revellers leaving the nightclubs puking up in the street and yelling at their mates....
so that's the rooms explained....and the rest of the experience ......
On arrival you can barely get inside reception as for some bizarre reason the management hold the team briefings RIGHT AT THE FRONT DOORS standing up so you have to squeeze past them gossiping (they don't move out of the way for you) with all your bags and family in tow. The reception becomes the overspill area from the bar and in the internal Starbucks I felt like I was in a shopping mall rather than a supposedly upmarket hotel.
Oh and there was also a wedding going on as well.... so maybe it was more like a central train station with a flash mob wedding scenario.....
Add insult to injury when we were checking out they still tried to charge for the superior rooms even though we had to move! so that took another very painful slowwwww 15 minutes to sort.
We did pay for the 'brunch' lunch and that was very nice quality food in very large portions (if you are really hungry) but hardly seems worth staying in the hotel to be able to pay another 60 quid (food only) on top of the rack rates for the two rooms because you don't want to come down for the breakfast. The upside being that you get to have the room until 3pm (I had a nap at 2pm as it was the quietest it had been since we got there)
The best bit about the hotel? leaving........

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sunandsleep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Reading, responded to this reviewResponded 29 November 2013

Dear sunandsleep

Thank you for taking the time to write your review.

Firstly I am very pleased to read that you enjoyed the mal Sunday brunch.

I am however very sorry to read that the hotel overall did not meet your expectation. We can only apologise that you experienced noise in both rooms, disturbed your sleep. In reference to the mattress protector all our mattresses do have protector cushions and are in good condition so I would be very keen to investigate your room in-particular and understand the problem there.

I would also like to clarify that our management team do not ever hold meetings in the reception area, on the night you stayed we had an external theatre group completely their registration in the lobby and this will have been the people that you saw, they were not hotel staff. However I am sorry that they affected your arrival experience.

Once again thank you for taking the time to write your review.


Kind regards,

Richard Lockstone

General Manager.

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Reviewed 18 November 2013

We were blown away by the luxury of our room at Malmaison, Reading... the reservation was fairly simple, however they were uncomittal about an early check-in and didn't offer for us to drop our bags, so we arrived at 11.30pm, having been to a wedding all day... Late check in with a night porter wasn't the smoothest of operations, but we got there eventually.

That said, the comfort of the room was outstanding, the design and attention to detail of furnishing make it chic and lovely. The dark paintwork in corridors has been knocked and does look slightly shabby in places, but this was not a put off.

The location of nearby town centre pubs and clubs is great if you want to go out - however people were complaining about the noise from the in house bar at about midnight - and although our room was on the other side of the hotel, we could hear a buzz of music (don't expect a noise free night on a weekend!)

The Saturday night rate was perfectly reasonable - however the normal rack rate might be a little off putting. With wonderfully comfortable beds you can't go wrong!

We weren't overly inspired by the £20 a head all you can eat Sunday breakfast / lunch (the only B and B on offer) but the location means you can wonder Reading's streets to your hearts content and be sure to pick up just what you want (even from the Starbucks on the ground floor of the hotel).

Room Tip: Away from the noisy nightclubs!
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank azejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Reading, responded to this reviewResponded 29 November 2013

Dear azejo

Thank you for taking the time to write your review.

I am very pleased to read that you enjoyed your recent stay with us, and that you found the room comfortable and luxurious. I can only apologise that you were not informed that you are always welcome to drop your bags off in the morning before check-in time.

The brunch and check-out offer is a really fantastic package and includes an awesome Sunday brunch for 2 people and 3 hours late checkout for the same price as the brunch only. Our Sunday brunch is a ‘see it to believe it’ dining experience, so next time give it a try!

We look forward to welcome you back to the hotel again soon.


Kind regards,

Richard Lockstone

General Manager.

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Reviewed 16 November 2013 via mobile

Great location. Very nice chic style.
Lively but classy bar on ground floor (if you don't fancy 'properly' heading out into surrounding town).Excellent consistent trained staff and breakfast v nice. Recommended at discounted price (but not rack rates of £300 per night!)

Stayed: November 2013, travelled on business
Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard L, General Manager at Malmaison Reading, responded to this reviewResponded 29 November 2013

Dear BathBoutiqueStays

Thank you for taking the time to write your review.

I am very pleased to read that you enjoyed your recent stay with us and that you enjoyed the breakfast, and the atmosphere in the bar.

We look forward to welcome you back to the hotel again soon.


Kind regards,

Richard Lockstone

General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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