Having stayed at the excellent Malmaison Oxford, we chose to stay here for a night and were unfortunately disappointed.
Firstly they did not advise on either the booking or the website that there is no parking so you have to park in an NCP car park (although it is very close - but not easy to find). Only a 50% discount is available on the cost. The room itself was of an excellent standard with superb furnishing, everything in working order and the bed was excellent. We booked an all-inclusive stay which included a 3 course dinner. This was very disappointing as there was only a choice of 3 starters and mains and at best the food could be described as average. However that was not really the problem. What was a problem was the strange way it was billed. At the end we were presented with a bill for £66 (the normal cost of the meal - we were expecting to pay just £20 for drinks) and told the billing would be resolved at checkout. This would not necessarily have been a problem except the £66 included 10% service charge. This meant we were paying a service charge for nothing. To be fair they did take it off at checkout but I would rather not have had to question it. They also tried to charge for two sets of cocktails when we only had one. Now that is easy problem to occur but when challenged we were presented with the evidence - two bills for the same drinks at the same time, one signed, one unsigned. I always thought the point of signing was so they got prove of purchase! In my opinion they should not have presented the second un-signed bill. I should not have to prove or argue I did not purchase something.
OK, so minor points and irritating but perhaps not worth making an issue of, but when you have a lovely bed and night without the children, not getting much sleep is a problem!
We staying a Saturday night and the hotel is in the centre of Reading. From our room (205) all I remember of the night is the bass pumping from a local pub or club. I don't mean somewhere in the distance, but one or two buildings away.
It is difficult to understand how the council could license both a hotel and that kind of level of music so late. It is not the hotel's fault that music was played like that but at the same time visitors need to be aware their chances of sleep might be restricted.
Overall a disappointing stay and in the context of Malmaison hotels, this one is not in any way unique.
- Official Description (provided by the hotel):
- The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter. ... more less
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- Also Known As:
- Malmaison Reading Hotel Reading
- Malmaison Hotel Reading
- Reading Malmaison Hotel