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“Disappointing....”
Review of Malmaison Reading

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Malmaison Reading
Ranked #5 of 31 Hotels in Reading
Certificate of Excellence
Sydney, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Disappointing....”
Reviewed 28 August 2007

Having stayed at the excellent Malmaison Oxford, we chose to stay here for a night and were unfortunately disappointed.
Firstly they did not advise on either the booking or the website that there is no parking so you have to park in an NCP car park (although it is very close - but not easy to find). Only a 50% discount is available on the cost. The room itself was of an excellent standard with superb furnishing, everything in working order and the bed was excellent. We booked an all-inclusive stay which included a 3 course dinner. This was very disappointing as there was only a choice of 3 starters and mains and at best the food could be described as average. However that was not really the problem. What was a problem was the strange way it was billed. At the end we were presented with a bill for £66 (the normal cost of the meal - we were expecting to pay just £20 for drinks) and told the billing would be resolved at checkout. This would not necessarily have been a problem except the £66 included 10% service charge. This meant we were paying a service charge for nothing. To be fair they did take it off at checkout but I would rather not have had to question it. They also tried to charge for two sets of cocktails when we only had one. Now that is easy problem to occur but when challenged we were presented with the evidence - two bills for the same drinks at the same time, one signed, one unsigned. I always thought the point of signing was so they got prove of purchase! In my opinion they should not have presented the second un-signed bill. I should not have to prove or argue I did not purchase something.
OK, so minor points and irritating but perhaps not worth making an issue of, but when you have a lovely bed and night without the children, not getting much sleep is a problem!
We staying a Saturday night and the hotel is in the centre of Reading. From our room (205) all I remember of the night is the bass pumping from a local pub or club. I don't mean somewhere in the distance, but one or two buildings away.
It is difficult to understand how the council could license both a hotel and that kind of level of music so late. It is not the hotel's fault that music was played like that but at the same time visitors need to be aware their chances of sleep might be restricted.
Overall a disappointing stay and in the context of Malmaison hotels, this one is not in any way unique.

  • Liked — The bedroom
  • Disliked — The noise
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank slackbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Boston, Massachusetts
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 August 2007

The property is directly across from the Reading train station. It has very recently opened at the end of July 2007, and is brand new and fresh.

The decor is very Malmaison - cozy and sensual, though a bit dark. Not for those seeking bright, airy and open - though those looking for slinky, comfy and sensual will likely find the aesthetic to their taste. The rooms are small but very cozy, with the standard Malmaison mattress and bedding. I have a very bad back, and I find the Malmaison beds to among the very best anywhere. They are fundamentally very firm, but with just enough give on the surface.

There is an in-room fridge, which is empty but can be stocked at reasonable prices from the front desk. Thus, no issue of being mischarged for things you didn't have, etc. And lots of space if you just want to get something from the convenience store across the street.

Free broadband internet is provided, as is a DVD player. As seems to sometimes be the case at Malmaison, rates were lower on the Internet than when quoted by the hotel directly on day of arrival.

  • Liked — New, stylish, comfy, convenient to Reading station and thus London.
  • Disliked — A bit dark, a bit small.
  • Stayed August 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank zenexplorer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison Reading

Property: Malmaison Reading
Address: 18-20 Station Road, Reading RG1 1JX, England
Region: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Reading
#6 Business Hotel in Reading
#10 Romantic Hotel in Reading
Price Range (Based on Average Rates): £
Hotel Class:4 star — Malmaison Reading 4*
Number of rooms: 75
Official Description (provided by the hotel):
The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter. ... more   less 
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Also Known As:
Malmaison Reading Hotel Reading
Malmaison Hotel Reading
Reading Malmaison Hotel

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