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“Excellent customer service”

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Jurys Inn Sheffield
Ranked #13 of 53 Hotels in Sheffield
Certificate of Excellence
Basingstoke, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent customer service”
5 of 5 bubbles Reviewed 9 March 2014

Booked and paid for room well in advance but upon arrival told room was double booked however the staff were top quality and couldnt do enough and all with a smile and at the end of the day its not allways gunna be mistakes your judged on but how you rectify them and the end of the day when CAFC are next in sheffield i will most likely book with you again!!!

thank you
Naveed
Adam
Smiley chick on reception (sorry cant remember your name)


Checked in (well attempted to) on 08/03/2014

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adam h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysInnTeam, General Manager at Jurys Inn Sheffield, responded to this review, 17 March 2014
Dear Guest,
Thank you for taking the time to share your recent experience at Jurys Inn Sheffield. I am delighted to see everything went well and I hope to have the opportunity to welcome you back to Jurys Inn Sheffield in the near future. I hope the score goes your way next time!
Kind regards
David Livingstone
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,095 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
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English first
Newport, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 9 March 2014

We stayed at Jury's Inn in Sheffield over the weekend of 7-9 March 2014; I use a wheelchair, my companion has dyspraxia, so we both might be described as 'disabled'.
Reception was good for wheelchair- users with lowered counter sections and legroom beneath the counter. However when we arrived at our room, we used the key-card to unlock the door only to discover the only way to open the door is by both of us pushing VERY VERY hard against the door closer. When we got into the room we discovered that there is a push-pad INSIDE the room to open the door. But there is no was of opening the door from outside.
We were moved to another room which was the same - all the rooms have this arrangement it seems.

In the bathroom the emergency alarm pull-cords were tied around the grabrails and all the cords were in the wrong place. There was one small ring towel-rail (for two people), no plug on the bathroom sink ("we have removed them, sir") and no lock on the bathroom door ("We have removed the locks on all the bathroom doors, in disabled rooms" - "Why?". No answer.

The managers to whom I spoke were equally evasive, non- apologetic and showed a total lack of understanding of disability. It appears that this a group standard - in my opinion the Jury has deliberated - that is the worst hotel group for disable in Britain.

Room Tip: Don't go to Jury's Inn
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysInnTeam, General Manager at Jurys Inn Sheffield, responded to this review, 17 March 2014
Dear Guest,

Many thanks for your review of Jurys Inn Sheffield. I very much appreciate the feedback in relation to the facilities at the hotel. When Jurys Inn Sheffield opened the hotel over 5 years now we sought out advise in relation to our "disabled facilities" in the hotel including how the door opens and where we should place pull cords etc. I appreciate now that 5 years later this advise might be out dated and it is something that my management team are looking into.

I do hope we have the opportunity in the future to welcome you back to Jurys Inn Sheffield.
Kind regards
David Livingstone
General Manager.
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Sophia Antipolis, France
Level Contributor
102 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

Friendly, clean and practical in the center of Sheffield. Nice hotel. Everything one needs for a short business trip (free wifi included). The hotel is conveniently located within walking distance from the city center and from the university.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SundayNOLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traralgon, Australia
Level Contributor
544 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 843 helpful votes
3 of 5 bubbles Reviewed 8 March 2014

Having done a busy day of tours, this was exactly as advertised. Average accommodation that allowed good rest. The room was clean , the bed was reasonable. There is a mini-supermarket within walking distance, but as it was a Sunday when I stayed... there was very little else available in the area. Fortunately it was not necessary. The hotel met my needs.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crystalline4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent
Level Contributor
144 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 8 March 2014

Great for the money. Slightly dated but can't complain at all for the price. Lovely communal areas. Comfy beds. Large enough rooms and in a great location to everything. Will stay again if and when back in Sheffield

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aajsmh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ampthill, United Kingdom
Level Contributor
140 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

we booked 2 rooms as we were visiting our son who is at uni here, the staff were pleasant and helpful. the rooms were clean and adequate, if a little hot. there were a few hen and stag dos staying who were a little noisy (not the fault of the hotel). it was a great location and had everything we needed, except a comfy mattress, a bit too hard for us.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank STaylor6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysInnTeam, Manager at Jurys Inn Sheffield, responded to this review, 4 March 2014
Dear Guest,

Thank you for choosing to stay at Jurys Inn Sheffield and for taking the time to review your stay.
It is a pleasure to read such lovely feedback and I will ensure your kind comments are passed to the team. We hope we will have the pleasure of welcoming you back to the hotel again soon.

Kind Regards,
Maricn Jurczak
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 March 2014 via mobile

Stayed at this hotel many times in the passed and the staff are always friendly and helpfull reception is some times hit and miss but staff all ways have a welcoming smile. Bed rooms are clean and well maintained.Breakfast is of a good standard and plenty of choice. I often eat in the resturant on my first nights stay and I must say the food quality and presentation is on the up and the new idear of the bar specials is a nice improvement .But of late the services has been letting the dinning experiences down. It's slow and lackluster with no offer of bread or a mention of wine also unsure who is the resturant manager as every one looks to be doing there Own thing. Food certainly on the up!!!!!
but services and resturant staff letting the resturant down

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gtjcbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JurysInnTeam, Manager at Jurys Inn Sheffield, responded to this review, 4 March 2014
Dear Guest,

Many thanks for sharing your recent experience at Jurys Inn Sheffield. I am very sorry to hear that we didn't meet your dining expectations this time. Your comments have been shared with my management team to ensure that the issues you raised are resolved. I hope to have the opportunity to welcome you back to Jurys Inn in the near future.

Kind regards,
Marcin Jurczak
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jurys Inn Sheffield

Property: Jurys Inn Sheffield
Address: 119 Eyre Street, Sheffield S1 4QW, England
Region: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 Business Hotel in Sheffield
#11 Family Hotel in Sheffield
#11 Romantic Hotel in Sheffield
Price Range (Based on Average Rates): £
Hotel Class:3 star — Jurys Inn Sheffield 3*
Number of rooms: 259
Official Description (provided by the hotel):
Jurys Inn Sheffield is ideally located in the heart of Sheffield, just a short 10 minute walk from Sheffield train station and a short 5 minute walk to the Devonshire Quarter featuring a plethora of bars, restaurants and galleries. The hotel is also within a short walking distance from Sheffield's many hidden gems - stop by the famous Granelli's Sweet shop, marvel the beautiful architecture of Sheffield Town Hall or relax at the Peace Gardens - all within an easy reach of the hotel. For those exploring the stunning Peak District countryside - the hotel is only a 20 minute car ride. If you are attending an event at the famous Crucible Theatre or the thriving O2 Academy Sheffield - both venues are within 10 minutes walk of Jurys Inn Sheffield. The hotel features an all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. You can also catch up on some workout time in our onsite cardio gym. If you are arriving by car, parking is available at the nearby APCOA Moor Car Park on Eyre Street. Our comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries, a hair dryer, a flat screen TV with Freeview, and Free WiFi. Guests who book direct with us enjoy free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme Jurys Rewards. Enjoy a warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to Sheffield with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Sheffield Hotel Sheffield
Jurys Hotel Sheffield
Sheffield Jurys Hotel

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