Just had an overnight stay at this hotel and were very pleased with our stay. From the moment we walked in to the moment we left the staff were excellent. They were pleasant, polite and helpful. We were going to see a show at the Arena and asked if they could book a taxi. The taxi arrived to the minute and the taxi staff were excellent (Mercury). They were so good when we left the Arena we rang Mercury and we got a return taxi by the time we had walked to the pick up point.
Now to the hotel, the room (410) was a refurbished modern room but I believe all rooms are. It was large well appointed and nicely furnished and clean. There were tea & coffee making facilities and flat screen tv. Baring in mind it is priced as a budget hotel, we have stayed in more expensive hotel in far worse conditions. The toilet/shower room was clean and light but again no frills.
We ate in the restaurant & whilst the menu did have an extensive choice, it is good enough to please most. The food came hot and well presented and was reasonably priced. Again bar and waiting on staff were pleasant and polite.
At night, the bed was very comfortable and whilst prefer the room cooler, we turned off the electric heating. We tried opening the window but the noise from the traffic on the surrounding roads, was too noisy. (There are air-conditioning units in the rooms but they are disconnected).
Breakfast was excellent, buffet style and would have been cheaper if booked in advance but was still only £7.95. We again met Susan the assistant manager who was very helpful & informative.
Overall a very enjoyable stay wished we'd had an excuse to have made it longer. We will certainly recommend and stay again at the earliest excuse.
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