My single room was not the one shown on the hotel website. It had a very small, high window which compelled the use of artificial light at all times; the shower stall opened directly into the room and had no little shelf for toiletries nor nearby rail or hook for towels; similarly there was nowhere for a towel by the basin (on the other side of the bedroom); the WC was in a separate cubical. Basic toiletries were provided but the towels were (as is all too usual in hotels at all grades) far too small.
The full English breakfast was cooked to order and much better than I expected after seeing the room.
On my second, and final, night, I was woken at around 3 am by the noise of people knocking on doors (not mine!) and talking in the corridor. I got the impression of a group having to rise early to catch a plane or meet some other early morning appointment. When I told the receptionist she seemed surprised but did not seem at all concerned and did not feel an expression of regret was appropriate. All the staff I dealt with were friendly enough but seemed very new and inexperienced.
The hotel manager told me the hotel had been undergoing upgrading and re-branding since he took over. He was very helpful to me with information related to my business in the city and took me out in his car to explain its geography. It is this exceptional action by the manager which saved what was otherwise a rather unpleasant stay in the Montgomery Hotel.