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“The Diplomat Lodge and Guest House”
Review of Diplomat's Lodge

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Diplomat's Lodge
Ranked #27 of 33 Sheffield B&B and Inns
Reviewed 11 November 2012

I would like to share my opinion and stay at the diplomat Lodge B&B Guest House, I would first like to say that as a Regional Sales Manager I have stayed in lots of hotels and guest houses in the UK.

On reading the reviews on this page I was very unsure about what to expect and thought we were going to be disappointed, but that was not the case.

In fact all I can say about the reviews below Is that they are over exaggerating negative comments, and that people should realise that there is a vast difference between a Hotel and a Guest House/B&B/Lodge.

We arrived at 7pm and the owner was here with Key waiting for us, The room was very spacious and cleaned to a high standard. The atmosphere is relaxed and comfortable and is in a quiet location very close to all the amenities of Sheffield. There is secure parking to the front and rear of the property and it's free.

We were visiting my daughter at Sheffield Hallam University and I will be coming here again and using it for business trips to Sheffield .

The breakfast is continental and even though you have to serve yourself unlike a hotel (for those that don't understand the difference) It is in a very nice and clean dining room and all that you need to start the day is on hand.

So all in all a very nice time was had by my partner and I, please remember there is a difference between Hotels as they cost more and can charge for continental breakfast. However the Diplomat Lodge/B&B Guest House, gives all the amenities that you would have at home.

From Gareth

Room Tip: Addams suite is very comfortable
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  • Stayed: November 2012, travelled with family
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1  Thank gb007s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 19 of 26 reviews

Reviewed 2 November 2012

We booked via bookings.com on a bed and breakfast basis. I read the reviews and they seemed good - the ones I read said nothing negative at all and it was 4*, so I booked. I can only assume the reviews I read were left by friends and family of the management. Since our stay there are now some accounts more in line with our dreadful experience - be guided by those!

Admittedly the booking was only made on the morning of the night we stayed there, but we were not expected and it took about 30 minutes before we were finally shown to our room. Whilst waiting I noticed a sign that said breakfast was served at 8am - no mention of this was made on the hotel website or on bookings.com. I would not have booked there had I known this, as we needed to be away before 8am. However, we were assured on two occasions that breakfast would be left out for us. But they forgot to do this and there was no food left out when we went to the breakfast room - we even had a look around the kitchen but there was nothing. This meant that we had to get our own breakfast en route to our destination. I left a note saying how unhappy I was about this situation and have emailed three times but had no reply - all I wanted was a £5 refund to go towards the breakfast we had to buy, I thought that was a fair solution really.

Having had no response, I took the matter up with bookings.com, but they say it is nothing to do with them, and that it was between me and the hotel to resolve it .... bit difficult to do that though when they don't reply! So currently I have put the transasction into dispute with my Visa card and maybe I will get some satisfaction that way.

The "reception" of Diplomats Lodge was a very scruffy and run down room and we found the staff to be very unfriendly and most unwelcoming - I have never been treat like that anywhere else. To be fair, however, the room itself was nice enough - large, tv, coffee making facilities and a nice bathroom - but no curtains in the bedroom, just vertical blinds. Parking is available for a couple of cars but it is very tight indeed and I would avoid going round the back, you might not get out again unless you have a small car! There is a busy road adjacent to the hotel, which caused some noise, but it wasn't too bad.

All in all, I would not recommend this place at all. It is most definitely not a 4 star hotel, not sure how it secured that rating! It is run by the rudest and most unwelcoming staff I have ever had the misfortune to meet. And because of the response of bookings.com I would not use them in future either.

  • Stayed: October 2012, travelled on business
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Thank tateypan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2012

Stayed here for 2 nights, we had room #3- which is a ground floor en suite. Room was a good size but en suite (shower stall, toilet & sink) was v small. Main problem was there is loads of noise in the hotel- I think all the rooms must have laminate flooring and very little sound proofing as very noisy from upstairs- banging, crashing, creaking sounds etc all night. Had to sleep with ear plugs in. My BF felt that it sounded like the whole place could fall apart at any time!

Room had a radiator and was pretty nice and warm- en suite had no heating and was freezing (and it was actually quite mild weather for the time of year- when it gets colder it would be horrible). Big TV in room but was placed so as you came out of the en suite the door would hit against the side of the TV if you weren't careful. Loads of light switches in room- only the hanging bulb (no shade) worked. Room has laminate flooring- quite uneven & creaky. Room also had vertical slated blinds which wouldn't close- guy at the desk said that they would be fixed (but weren't) and that no one could see through (not true as people going/ coming from the car park could see in). Woodlice in en suite, no hot water to sink. Tons of wardrobes- bit strange really, like more space than I have at home! Bed was comfortable. Has a tiny tiny car park- completely unlit- and very dark- also very muddy. I drive a Mini and really if you have anything bigger I wouldn't know how you'd be able to get in & out. Didn't have the breakfast but the BF did and said it was ok. Wouldn't stay again or recommend.

Room Tip: maybe an upper floor would be quieter?
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  • Stayed: October 2012, travelled as a couple
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1  Thank AmandaClaireBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2012

My wife and I booked an en-suite room for a 2 night stay in this dreadful place for Friday 19th October to Saturday 20th October. On Friday afternoon we received a telephone call advising that the en-suite room was not available due to a problem with regard to plumbing. We were offered a room with a shared bathroom for a reduced rate(£40 rather than the original £50) which we accepted.

In relation to the bathroom the shower worked but the bracket holding the shower head was broken so the only way to shower was by holding the shower head in your hand. There was no plug in the wash-hand basin. Fortunately it was the weekend so I wasn't too bothered about not being able to shave.

In the bedroom of 4 spotlights in the ceiling only 1 worked, the bedside lights and the television had last been checked in 2009(the label attached to these items stated that the next check should have been carried out in 2010),the furniture was cheap and shoddy,the writing desk was a standard office desk, the bed was not comfortable and could barely be classified as a double,both sets of blinds were damaged and the sound proofing was so poor we could hear the television and some of the conversation from the neighbouring room.

By the time I got to sleep at 3:30 am i had spent some time on this site looking at other reviews(hindsight is a wonderful thing). We got up at 8:30,breakfast being served at 9, got packed went downstairs, refused to pay any more than the £50 deposit already paid and left. A grudging apology was given but no offer of a refund. By that time I had seen the other comments about breakfast and from what we saw being placed on the table they were pretty accurate. We had a thoroughly enjoyable full English breakfast in a nearby Morrisons store.

Don't use the rear carpark if you drive a vehicle larger than a Clio or similar.

This was the worst accomodation we have ever stayed in. I have never in my life felt sufficently disgruntled with any accomodation to write a critical review.

DO NOT STAY IN THIS PLACE

Room Tip: Don't choose a room
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  • Stayed: October 2012, travelled as a couple
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2  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2012

Overall, a good value option - I had booked a standard double, but think it must have been upgraded due to lack of other guests, as the room was huge and the bathroom palatial. One of the best night's sleep I have had in a long time, too. The room had everything you could need, except, if you want to be picky, for any milk (fresh or uht) for the coffee.

Breakfast was one of the less positive elements of the the stay - very meagre offerings of cereals, orange juice and toast/brioche. No butter provided and lip service paid to the "continental" breakfast style by setting out a few slices of ham and some Laughing Cow cheese. No cooked option, and only Nescafe instant coffee available. Enough to keep you going for a few hours, but don't expect the Savoy Grill.

Location was good for Northern General Hospital, and it's only 10 mins into town as well by car. The car park is tight (an estate car needed to be reversed out to avoid a 30-point turn), but at least there is off-street parking. Can't really find too much to grumble about at £55 per night, so will likely stay again.

  • Stayed: August 2012, travelled solo
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Thank Geronimo101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2012

Nice exterior but what a let down inside ! boring decor for a listed building , no discerning features to tell of , what features there was has been covered over , needs a lot of T.L.C. fairly clean, doors needed finishing I.E. painting !! , breakfast was meagre , wouldnt stay here again .

  • Stayed: September 2011, travelled as a couple
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1  Thank Nigel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

Positive: nice spacious family room. Nice view.
Negatives: the building was OK, but there were none of the finishing touches that warrant a four star rating for this 'guesthouse'. Upon our arrival, the reception office was dishevelled and there were bare lightbulbs hanging from the ceiling. When we arrived we were told we had to pay full cash upfront and told their card machine wasn't working. Pressure was put on us to get the full amount that night but I explained I could only withdraw £200 at any one time, and they would have to wait for the remainder.

Breakfast: was 'continental': a few kids cereals (Cheerios, etc), 6 thin slices of processed ham (there were 6 guests in the breakfast room), small bowl of hard boiled eggs, a few slices of bread and rolls, orange juice, milk, sachets of tea & instant coffee (make your own). My husband, a vegetarian asked if he could have some cheese and a few slices of processed cheese were put out the next day.

The room: again bare lightbulbs hanging from ceiling, large crack in wall, previous guests empty shoebox & empty shopping bags were still in wardrobe. T.V. Made a humming noise when switched on. Bedside light wasn't working so we asked for it to be replaced, which it was. Funny smell.

Service: we had to ask for things that should be standard - we had to ask for extra pillows (only 1 provided for each person), we had to ask for tea/coffee cups replenishment, which was only done once during our 5 night stay, when we asked for it. Toilet paper was never replished and we had to take some from communal toilet downstairs. Towels were never replenished.

The drive was very narrow and there was a car regularly parked in a place which made it very difficult to get through, as well as the rocks on the drive which we had to clear ourselves. The car park was very tight and the sensor lights weren't working.

Buyer beware....

  • Stayed: July 2012, travelled with family
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Thank Shanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diplomat's Lodge

Address: 108 Shirecliffe Lane, Sheffield S3 9AE, England
Region: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
Ranked #27 of 33 B&Bs / Inns in Sheffield
Hotel Class:3 star — Diplomat's Lodge 3*
Number of rooms: 8
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