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“Diplomats Lodge”
Review of Diplomat's Lodge

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Diplomat's Lodge
Ranked #27 of 32 Sheffield B&B and Inns
Reviewed 19 June 2013

Spacious, clean room. Great big television. Short taxi ride to city centre where I was working. The pizza place at the bottom of the lane has a huge selection of curries, wish I had discovered that earlier. Lebaneses restaurant also handy. Prefer sheets to duvets and would have liked a Gideons bible.

  • Stayed: June 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1  Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 16 of 26 reviews

Reviewed 3 June 2013

We stayed at the Diplomat's Lodge B&B on the night of Saturday 1st June 2013.

Our initial impression was very good. Booking over the phone was smooth and easy enough. The staff were warm and friendly on arrival. We had spent a little longer on the journey than I had expected. Which seemed to have everyone is a tizzy. I interpreted this as attentiveness from the staff. But perhaps they were worried we would not arrive?

We stayed in Room 9. The Executive Double En-suite room. Room rate £65 with breakfast.
Payment is taken for the room in advance. Which I found odd. But probably they have learnt from experience as I would have demanded a discount had I paid on check out.
£65 a night is so far above what this room is worth it is not even funny.

Initial impression of the room was good. The room is very very large. The king sized bed is dwarfed at one end of the room. The other end contains two very comfortable leather sofas a very new looking large flat screen TV and a SKY box giving plenty of good channels. Wi-fi is free but the signal is quite weak in room 9 and the speed is very slow.

The en-suite is also large. It contains toilet, sink, good sized corner bath, and a good sized shower cubicle.

It should have been a great room to stay in. It wasn't.

As we brought in our luggage the resident of room number 2, directly below us, was arriving home. He greeted us with a cheery hello, entered his room, put his stereo on, and turned it up to 12. Thankfully it was mid afternoon so the noise travelling into our room was easy to put up with.

We grabbed the bread and cheese we acquired from a nearby Tesco and headed to the kitchen to make a snack. We noticed that the Kitchen cabinets are labelled somewhat like you might have seen if you have ever lived in a shared student house. "Room 2 ONLY" etc. While we were there we grabbed some tea spoons as there were none in the room. The kitchen felt very much like being back at university.

As night fell (and the music continued) we started to realise all was not well with the room. In the bathroom I stood, naked, in front of the vertical blinds at the window and decided to open them for some more natural light. I should not have done this. This window, upstairs, on the front side of the building, facing the main road, is plain glass. Not privacy glass! So, having flashed myself to passing traffic I closed the vertical blinds and hopped in the shower.

The shower has very very little pressure and gives little more than a dribble from the shower head. The shower hose is damaged and allows more of the precious water pressure to escape from the base of the shower. The shower head holder is held together with Selotape. Except the Selotape has become wet and no longer holds the broken holder together. I had to balance the shower head on the holder at its lowest point and crouch beneath the pathetic trickle of water.

To top it off before I could open my fifty pence sized complimentary soap I had to remove the previous guests soap, hairs and all, from the soap dish. Yuk! There were no other complimentary toiletries. Doesn't usually bother me as I travel with my own anyway but on this journey I needed to use the hotel soap. Lack of toiletries might be a problem for others.

As we sat on the sofa's watching television in the evening we became aware of voices down in the car park. Worried about my car I looked out of the front window but couldn't make out who was there in the darkness. The car park is set well back from the road and does not benefit from any artificial lighting. In the morning I found my car was fine. The presence of two discarded beer cans on the wall by the car told the story of the voices we had heard.

Most of the lights in the main room that you rely on are blown. The bedside lamps do not work. You have to turn the lights off at the switch by the door and navigate to bed in darkness. The main pendant lights in the room are energy saving bulbs with no lampshades.

The room has a fridge. But it wasn't plugged in. Took a few hours for it to become cold once plugged in.

The Vertical blind problem continues into the main room. Vertical blinds are not curtains. They are designed for living spaces where they provide some shade and privacy. They do not in any way prevent the sunshine from streaming into your room at 4am in the morning.

It was at 6am that the music started again. So loud that you could feel the floor shake beneath your feet. At 7am my wife lost her sense of humour and banged her feet sharply on the floor.

A few minutes later there was a knock at the door. A chap we had not met before from downstairs had come to remonstrate with us about our rudeness.

"Why are you banging on the floor? Is it the music?"
"Yes it's very loud!"
"Well you are very rude! That's not how we do things here! You should come knock on my door. That's not how we do things here!"
"You woke us up!"
"Well you should be up! It's 7 o'clock on a beautiful Saturday evening!"
"What?"
"It's a lovely sunny Saturday evening! You should be enjoying it!"
"It's Sunday MORNING! You woke us up!"
"Is it Sunday already? Oh...."

And then he just walked off... No apology, no other words spoken, he just walked off.

The volume then went down!

Until the next song started. Then it went back up again! We gave up on sleep and got up.

It is my own fault that I didn't note the 'Continental' description of breakfast. This means some cereal, yoghurt, and DIY toast. Fair enough in a cheap hotel. Not so great for £65 a night.

The white sliced bread was of the type that is so cheap and horrid I wouldn't give it to my dog and he's been dead for 10 years. I caked my toast with jam and made the best of it.

The room needs
* To be cleaned and attended to properly on a daily basis
* To have bulbs checked and replaced daily
* Lampshades
* Curtains (this is a real biggie)
* Tea Spoons!
* Replacement shower head and mounting rail
* Toiletries

You could say that it was so close to being good. We nearly did. Surely a weekends work including a trip to B&Q could put this room right. It wouldn't be that hard. But the other tenants make the hotel utterly non-viable.

Beware this hotel which promises much and delivers very little. Beware the other residents who appear to be long term tenants. Why else would they all have 'banging sound systems' in their rooms?

Honestly? How out of your actual mind do you have to be to think it's 6pm when it is in fact 6am? Really? What on earth was that guy on?

Wild horses wouldn't drag me back to this place and I suggest you give it a wide berth too. The owners should give up the B&B idea and rent the rooms out to more students.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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7  Thank Cerberus74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2013

Was booked in here by work, and had a quick peek at their website before confirming. I requested breakfast at 06:45, which was no problem for them; during the phone conversation, they asked for an approximate arrival time. Pictures on website looked good, and I was surprised that it was 4* for that price.

Booked the afternoon before the first day of my stay, and just after lunch on the day of my stay, received a call asking what time I was due to arrive. He also said I could contact him on that number if I needed anything. Arrived 5 mins late, but they were there to let me in.

I was immediately taken into the office, to pay the outstanding balance on the room. We'd paid the deposit on a company credit card, and I was due to expense the remainder, so I'd looked in advance on the website, it said cash or cheque. Cheques apparently aren't accepted here any more, and I didn't have any cash, so he agreed to let me pay the next day.

Was given a tour of the breakfast room, before being given my keys and shown to (and round) my room - room 8. It was enormous, and had an equally huge bathroom to match! There was a laminated sheet with general information including breakfast times, payment terms (on day of arrival), DVDs to borrow, fire procedure and free wifi login details. The furniture was good and solid; a double bed, 2 bedside tables, a chair (not quite an armchair), a large chest of drawers and a large wardrobe (with a grand total of 2 hangers!). More modern bits were the office desk and chair, and the large flatscreen TV. The fridge is the size you'd expect to find in a fridge-freezer combo - plenty of space! Good tea and coffee making facilities, with the added bonus of biscuits.

After reading previous reviews, I looked for PAT stickers. The fridge and single bedside lamp were due to be tested on 30/6/2010, and the TV, set-top box and kettle hadn't ever been tested. I suppose at least that means those ones are newish...

The bathroom, reached through a door on very squeaky hinges, contains an oval bath and shower, a sink, a toilet and a mirror. There obviously used to be a shower curtain round the bath (the two end fixings and the corner rod from the ceiling were still there), and it needs one; the floor gets very wet without it! The arrangement of bath and wall-mounted shower head means that, to get my head under the shower (I'm only 5'3"!), I had to either bend over backwards, or stand with one leg in the bath and one on the bath's arm rest/seat, or sit on the bath's arm rest/seat. :-o The shower head mount swivelled freely, so it was impossible to change the direction of the water. It was a really good, powerful shower, but there wasn't a large temperature range. Handwash was provided by the sink, and soap had been left with my clean towels on the bed, but it would have been good to have a shelf to put washkit stuff on. When the door is closed, you can't hear the extractor fan from the bedroom.

Both in the bedroom and the bathroom, the windows are covered by vertical blinds, rather than curtains. As well as letting the dawn light in (at 04:54 this morning, according to the BBC!), the blinds are cunningly arranged in conjunction with mirrors to make it impossible not to be seen from outside! I couldn't alter the angle of the blinds in the bedroom.  However, both rooms do have radiators, and both are lit by spotlights. The bedroom is carpeted, whilst the bathroom is tiled.

I originally parked round the back, but when I queried the best place to park, was told at the front. Of the two available spaces alongside the drive, the first appears to be occupied by whichever member of staff was on duty. I was driving a Peugeot Partner van, but had no problems reversing to the front of the house, or turning round in the available space. However, an American couple took a chunk out of one of the sandstone gateposts whilst reversing their hired estate car out this morning! There is an additional parking space part way up the drive, at the side of the house, and a further three or four at the rear. That bit's quite snug for parking.

Breakfast wasn't anything to shout about, but it kept me going 'til lunch. A choice of orange juice, milk or DIY tea and coffee to drink. Food consisted of decent apples, yoghurts (Danone), cereals (Kelloggs, in tiny boxes), bread (and toaster), croissants, brioche, hard boiled eggs, some sort of sliced processed meat, cheese triangles, jam, and possibly some other things that I've forgotten. The staff member asked if everything was okay once I'd started eating.

When I went out to work at 7:15 this morning, the same member of staff checked that I'd remembered my keys, and asked whether my room needed cleaning. I asked for a toilet roll, to be on the safe side, and it was a good job that I did; they'd not even been into the room during the day to top the tea and coffee (and, more importantly, biscuits!), up. The loo roll was left on the floor in front of my door with their business card on. Slightly odd...

My general impression is that, with just a small amount of work and a more normal B&B attitude towards replenishing the rooms during the day, this really could make it to a 4*.



If the owner(s) read(s) this at any stage, I'd suggest a quick update to the website so that it reflects current procedures. A few more hangers in the cavernous wardrobe wouldn't go amiss. The out of date or lack of PAT stickers is a more serious issue, and needs a swift resolution.

For the bedrooms I'd suggest either curtains in combination with the existing blinds or new net curtains, or just thick horizontal blinds that cut out the morning light. Horizontal blinds would go well in the bathrooms, too.

A little squirt of oil would fix the squeaky bathroom door, and a new shower rail and curtain can't be that hard to put in. Moving the shower mount to the right of the controls would fix the issue of not being able to stand under the shower. A small shelf for washkit stuff would be good, or even just a glass to put toothbrushes in!

Breakfast could be spiced up by offering things like fruit salad, a range of meats and cheeses, and museli and toppings.

I hate to tell you this, but it's just not normal not to go into the rooms during the day! Your guests shouldn't have to ask for more toilet roll, or tea and coffee. Fair enough asking about whether the room needs cleaning, but a more acceptible way would be a paper hanger on the doorknob. This is the first B&B that I've been to where the beds aren't made daily, but in my opinion, that's something that's not really necessary.

  • Stayed: May 2013
    • Value
    • Location
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2  Thank Arctic_to_Sahara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2012

I would like to share my opinion and stay at the diplomat Lodge B&B Guest House, I would first like to say that as a Regional Sales Manager I have stayed in lots of hotels and guest houses in the UK.

On reading the reviews on this page I was very unsure about what to expect and thought we were going to be disappointed, but that was not the case.

In fact all I can say about the reviews below Is that they are over exaggerating negative comments, and that people should realise that there is a vast difference between a Hotel and a Guest House/B&B/Lodge.

We arrived at 7pm and the owner was here with Key waiting for us, The room was very spacious and cleaned to a high standard. The atmosphere is relaxed and comfortable and is in a quiet location very close to all the amenities of Sheffield. There is secure parking to the front and rear of the property and it's free.

We were visiting my daughter at Sheffield Hallam University and I will be coming here again and using it for business trips to Sheffield .

The breakfast is continental and even though you have to serve yourself unlike a hotel (for those that don't understand the difference) It is in a very nice and clean dining room and all that you need to start the day is on hand.

So all in all a very nice time was had by my partner and I, please remember there is a difference between Hotels as they cost more and can charge for continental breakfast. However the Diplomat Lodge/B&B Guest House, gives all the amenities that you would have at home.

From Gareth

Room Tip: Addams suite is very comfortable
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  • Stayed: November 2012, travelled with family
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1  Thank gb007s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

We booked via bookings.com on a bed and breakfast basis. I read the reviews and they seemed good - the ones I read said nothing negative at all and it was 4*, so I booked. I can only assume the reviews I read were left by friends and family of the management. Since our stay there are now some accounts more in line with our dreadful experience - be guided by those!

Admittedly the booking was only made on the morning of the night we stayed there, but we were not expected and it took about 30 minutes before we were finally shown to our room. Whilst waiting I noticed a sign that said breakfast was served at 8am - no mention of this was made on the hotel website or on bookings.com. I would not have booked there had I known this, as we needed to be away before 8am. However, we were assured on two occasions that breakfast would be left out for us. But they forgot to do this and there was no food left out when we went to the breakfast room - we even had a look around the kitchen but there was nothing. This meant that we had to get our own breakfast en route to our destination. I left a note saying how unhappy I was about this situation and have emailed three times but had no reply - all I wanted was a £5 refund to go towards the breakfast we had to buy, I thought that was a fair solution really.

Having had no response, I took the matter up with bookings.com, but they say it is nothing to do with them, and that it was between me and the hotel to resolve it .... bit difficult to do that though when they don't reply! So currently I have put the transasction into dispute with my Visa card and maybe I will get some satisfaction that way.

The "reception" of Diplomats Lodge was a very scruffy and run down room and we found the staff to be very unfriendly and most unwelcoming - I have never been treat like that anywhere else. To be fair, however, the room itself was nice enough - large, tv, coffee making facilities and a nice bathroom - but no curtains in the bedroom, just vertical blinds. Parking is available for a couple of cars but it is very tight indeed and I would avoid going round the back, you might not get out again unless you have a small car! There is a busy road adjacent to the hotel, which caused some noise, but it wasn't too bad.

All in all, I would not recommend this place at all. It is most definitely not a 4 star hotel, not sure how it secured that rating! It is run by the rudest and most unwelcoming staff I have ever had the misfortune to meet. And because of the response of bookings.com I would not use them in future either.

  • Stayed: October 2012, travelled on business
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Thank tateypan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2012

Stayed here for 2 nights, we had room #3- which is a ground floor en suite. Room was a good size but en suite (shower stall, toilet & sink) was v small. Main problem was there is loads of noise in the hotel- I think all the rooms must have laminate flooring and very little sound proofing as very noisy from upstairs- banging, crashing, creaking sounds etc all night. Had to sleep with ear plugs in. My BF felt that it sounded like the whole place could fall apart at any time!

Room had a radiator and was pretty nice and warm- en suite had no heating and was freezing (and it was actually quite mild weather for the time of year- when it gets colder it would be horrible). Big TV in room but was placed so as you came out of the en suite the door would hit against the side of the TV if you weren't careful. Loads of light switches in room- only the hanging bulb (no shade) worked. Room has laminate flooring- quite uneven & creaky. Room also had vertical slated blinds which wouldn't close- guy at the desk said that they would be fixed (but weren't) and that no one could see through (not true as people going/ coming from the car park could see in). Woodlice in en suite, no hot water to sink. Tons of wardrobes- bit strange really, like more space than I have at home! Bed was comfortable. Has a tiny tiny car park- completely unlit- and very dark- also very muddy. I drive a Mini and really if you have anything bigger I wouldn't know how you'd be able to get in & out. Didn't have the breakfast but the BF did and said it was ok. Wouldn't stay again or recommend.

Room Tip: maybe an upper floor would be quieter?
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  • Stayed: October 2012, travelled as a couple
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1  Thank AmandaClaireBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2012

My wife and I booked an en-suite room for a 2 night stay in this dreadful place for Friday 19th October to Saturday 20th October. On Friday afternoon we received a telephone call advising that the en-suite room was not available due to a problem with regard to plumbing. We were offered a room with a shared bathroom for a reduced rate(£40 rather than the original £50) which we accepted.

In relation to the bathroom the shower worked but the bracket holding the shower head was broken so the only way to shower was by holding the shower head in your hand. There was no plug in the wash-hand basin. Fortunately it was the weekend so I wasn't too bothered about not being able to shave.

In the bedroom of 4 spotlights in the ceiling only 1 worked, the bedside lights and the television had last been checked in 2009(the label attached to these items stated that the next check should have been carried out in 2010),the furniture was cheap and shoddy,the writing desk was a standard office desk, the bed was not comfortable and could barely be classified as a double,both sets of blinds were damaged and the sound proofing was so poor we could hear the television and some of the conversation from the neighbouring room.

By the time I got to sleep at 3:30 am i had spent some time on this site looking at other reviews(hindsight is a wonderful thing). We got up at 8:30,breakfast being served at 9, got packed went downstairs, refused to pay any more than the £50 deposit already paid and left. A grudging apology was given but no offer of a refund. By that time I had seen the other comments about breakfast and from what we saw being placed on the table they were pretty accurate. We had a thoroughly enjoyable full English breakfast in a nearby Morrisons store.

Don't use the rear carpark if you drive a vehicle larger than a Clio or similar.

This was the worst accomodation we have ever stayed in. I have never in my life felt sufficently disgruntled with any accomodation to write a critical review.

DO NOT STAY IN THIS PLACE

Room Tip: Don't choose a room
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  • Stayed: October 2012, travelled as a couple
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2  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diplomat's Lodge

Address: 108 Shirecliffe Lane, Sheffield S3 9AE, England
Region: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
Ranked #27 of 32 B&Bs / Inns in Sheffield
Hotel Class:3 star — Diplomat's Lodge 3*
Number of rooms: 8
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