We stayed on Saturday night (1 September) before the Bupa Great Run in which my partner ran. The main thing we were after was quiet and a good night's sleep and so we requested a quiet room. Instead we were given a room right opposite the lifts and were kept up until after 2am by rowdy guests and children shouting in the corridors.
On checkout, we informed the lady on reception that the noise levels were unacceptable, however her response was "yes, we had a wedding reception last night". When we pointed out to her that as paying guests, we expect and are entitled to a decent service regardless of any other circumstances that do not concern us, she said nothing.
We found her to be very unprofessional, she completely failed to apologise, even just out of courtesy.
This is one amateur outfit.
- Official Description (provided by the hotel):
- The Hilton Sheffield hotel enjoys an ideal quayside location next to Victoria Quays, two minutes’ walk from Sheffield city center. This Sheffield hotel is 15 minutes from the M1 and 10 miles from the Peak District National Park. The hotel’s central location provides easy access to Sheffield’s main attractions like the Meadowhall shopping center and Sheffield Arena. Complimentary WIFI in public areas and 24 hour gym access for hotel guests is also available. ... more less
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- Also Known As:
- Hilton Sheffield Hotel Sheffield
- Hilton International Sheffield
- Sheffield Hilton International
- Hilton Hotel Sheffield