I stayed here last week on business and found it clean and the staff very helpful. I ate in their restaurant on Thursday evening with some work friends. Our meal took an age to arrive even though the restaurant was very quiet. After an hour I asked the waitress when would we get our meals and was told they were being plated up. Over 10 minutes later they still hadn't arrived and our group of 6 was close to walking out. It finally arrived and 2 of the meals were not totally edible. The steak was over cooked and the chips were burnt. I ordered noodles and duck breast although the noodles were very tasty the duck was to tough to eat. I told the waitress who offered to replace the meal, we decided not to wait another hour and 20 minutes so she took the 2 meals off the bill and gave the table a drink each. I completed a feedback form and was contacted today with 50% off my next meal when I am there next month.
I was disappointed by the delay and duck but I have to comment on the way in which the problem was resolved.
- Official Description (provided by the hotel):
- The Hilton Sheffield hotel enjoys an ideal quayside location next to Victoria Quays, two minutes’ walk from Sheffield city center. This Sheffield hotel is 15 minutes from the M1 and 10 miles from the Peak District National Park. The hotel’s central location provides easy access to Sheffield’s main attractions like the Meadowhall shopping center and Sheffield Arena. Complimentary WIFI in public areas and 24 hour gym access for hotel guests is also available. ... more less
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- Also Known As:
- Hilton Sheffield Hotel Sheffield
- Hilton International Sheffield
- Sheffield Hilton International
- Hilton Hotel Sheffield