As Christmas is just around the corner (!) it brings to mind that I must warn people about the terrible experience we had with this hotel on Christmas Day last year.
My family and I were really looking forward to our Christmas Day lunch here and we had paid in full a full month in advance. We had held our wedding reception here exactly 25 years ago so we had a soft spot for this place.
How wrong can you be? Things started well when we arrived but quickly went downhill. Won't bore everyone here with the full details but basically they ran out of food and we ended up with meat and carrots only for our Christmas dinner!!!!! Management refused to speak to us on the day and told us to "put it in writing".
Despite "putting it in writing" half a dozen times the manager of the hotel completely ignored me. Not being one to go down without a fight the upshot of this was that I ended up taking the hotel to court and winning our case. Still the manager of this hotel felt it was still ok to ignore me. Wrong again! On the day that I was about to send in the bailiffs, Best Western instructed the hotel manager to settle with me - which he grudgingly did - eventually!
So, if you are thinking of spending your hard earned cash and treating your family with a nice family christmas dinner, you would be well advised to take your custom elsewhere, where your custom will be appreciated and you won't be treated so rudely by staff and management who quite clearly wouldn't recognise good customer service if it hit them in the face.
- Official Description (provided by the hotel):
- Welcome to The Best Western Plus Mosborough Hall Hotel which exudes a superb combination of historic charm and modern luxury. Set in the quiet village of Mosborough, this 12th-century manor house has ample room for conferences, weddings, parties and a host of other celebrations. Still retaining its stately charm the hotel boasts a selection of 46 rooms to cover all tastes from our two main suites to our 46 contemporary rooms. Whatever the reason for your visit The Best Western Plus Mosborough Hall Hotel is conveniently located. Enjoy the Peak District, shop until you drop with over 270 shops at Meadowhall Shopping Centre. Watch the latest artists at the Sheffield Arena, power your imagination at Magna Park in Rotherham, or visit the Crucible and Lyceum Theatres and enjoy the vibrant nightlife of Sheffield. ... more less
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- Also Known As:
- Best Western Sheffield
- Sheffield Best Western