I love this place , hectic on Boxing Day but that’s to be expected. Love to shop here , we also went to the cinema here which was brill but a total rip off for pick n mix and drinks ( like these places are) we had 5 cokes and a pick n mix and they tried to charge us £54 and we told them to put them back . I’m not tight but won’t be ripped off. Comfort seats and a great experience other than that. Amazing food Court which can be difficult to get a seat at during busy times but staff in there are brilliant and nothing is to much trouble . A credit to Meadowhall .

I have low expectations of Starbucks, as the I believe the product is overpriced and I generally don't buy into the hype. However, the family were keen for overly aerated hot milk and cups half full of ice, so we called in. The queue was well managed, despite being long when we arrived. I ordered the drinks and asked the server not to give us plastic straws or lids as we were drinking at the location (and as a family, we believe these are unnecessary and detrimental to the environment).

After placing and paying for the drinks, I realised I had forgotten to order a Biscotti, so I asked the server if I could have one. I was abruptly told that I would have to go to the end of the queue "as all these other people are waiting to order". I checked that I'd heard correctly then challenged the decision. Fortunately, other staff intervened, apologised and gave me a Biscotti free of charge, which was a kind gesture.

When the cold drinks arrived they came with straws and lids; this may be because a) the server didn't understand me b) there server didn't care about my request (probable) c) the trained process for consistency overrides individual customer requirement (also probable).

It will be a long time until I visit a Starbucks again, if ever.