It's been a while since I have encountered service as shoddy as this.
I chose the hotel to meet and select business suppliers. Upon approaching the bar (no table service here), I was abruptly instructed that if I wished to be served, I should stand at the order point. Duly stepping 8 steps to the right along the same bar, I was now placed behind 4 other people who had arrived after me.
The three bar staff were then reduced to one and I was ignored for 11 minutes.
Having finally placed my order, I asked for it to be brought to the table. Request ignored and I was served the drinks at the bar.
The customer in front of me asked to change her order. The response was 'no, it's gone through now'. That customer was made to feel so intimidated that she paid for food she no longer wanted, and didn't receive the food she wished to choose.
When my astonished colleague later attempted a 2nd order, the drinks arrived incorrect.
Does this hotel actually understand the concept of customer service? I will not be returning and will advise my business associates of the reasons why.
- Official Description (provided by the hotel):
- Welcome to the Garrison Hotel Sheffield Here at the Garrison Hotel Sheffield, we pride ourselves on our distinctively unique historical character and award winning grounds and gardens, one of the only independently owned Sheffield Hotels. The Garrison Hotel Sheffield is Grade II Listed, situated within Hillsborough Barracks and is a former military guardhouse, ammunition base completed in 1854. An ideal hotel for anyone wanting a relaxing, short stay or weekend break, come and experience the ambience of our Guardhouse Bar and Restaurant. Boasting 43 spacious cosy en-suite bedrooms complete with 26 inch Flat screen LED Televisions, freeview and complimentary tea and coffee making facilities in all rooms. A complimentary fast and reliable private internet line powers the Wifi access in all Hotel bedrooms and public areas. Our special atmosphere is combined with a superb convenience and service from our friendly staff to ensure your stay is enjoyable. ... more less
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- Also Known As:
- Garrison Hotel Sheffield