Having booked this via group on, I tried to contact the day I bought the voucher. There was not one single Saturday available (due to weddings) although they advertised it in the voucher. As such, as the included lunch had to be taken on the first day it was impossible to accomplish this over a weekend without arriving at lunch on Friday.
I asked for lunch in the Saturday but was flatly refused as ( I quote) I got the room cheap via Groupon so there is no flex. This hotel totally misses the point that the purpose of Groupon is to excel in service so customers come back. Sadly I will never return as the attitude was dire as soon as the staff knew we had a Groupon voucher.
In conclusion, this hotel needs to understand customer service and be more reasonable rather than the "computer says no" approach.
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- Also Known As:
- Classic Hotel Sheffield
- Classic Hotel Staindrop
- Sheffield Classic Hotel