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“Nice hotel let down by poor service.”
Review of Whitley Hall Hotel

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Whitley Hall Hotel
Ranked #2 of 53 Hotels in Sheffield
Certificate of Excellence
Yorkshire
Level 6 Contributor
161 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Nice hotel let down by poor service.”
Reviewed 25 May 2013

A recent wedding reception was the occasion for our second visit to this charming hotel. I quickly recalled that on our last visit we were disappointed at the level of service, in particular by the bar staff. Not enough to get served in a reasonable time frame, and delays due to staff being unfamiliar with the tills! For a hotel of this standard that is poor, and customers expect better for the prices they charge.

  • Stayed May 2013, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank 373Yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (252)
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English first
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 May 2013

Gorgeous hotel surrounded by beautiful lawns with peacocks and a lake. We were wedding guests and stayed here overnight. I honestly can't fault this hotel, a very classy former manor house which has been sympathetically modernised keeping many of the original features. Our bedroom was tastefully decorated with reproduction fixtures and fittings, and even a signed limited edition Russell Flint picture on the wall. The bed was super king sized and had crisp white cotton sheets - also very comfy. I loved the bathroom with its oversized bath and its pretty ornaments. Everywhere spotlessly clean and the staff were attentive and friendly. I would definitely stay again.

  • Stayed May 2013, travelled with family
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Helpful?
Thank Followingmydreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwickshire, England
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 April 2013

Stayed one night with friends as a competition win - both rooms were in the newer part of the hotel - very comfortable beds, loved having a footstool as well as the two armchairs - appreciated the chilled bubbly on arrival - good variety of dishes on the menu, food well cooked and main courses structurally presented - service neither slow nor hurried. The lake was a lovely bonus to look out on from the bedroom and we enjoyed an after breakfast walk in the grounds the following morning. The staff were pleasant, professional and attentive. Would consider booking in again.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank northernlass301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huddersfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 April 2013

we attended another wedding here, thats the 4th one in the last year, so we knew about the high bar prices, so im not going to complain about that, however what we didnt get this time which we did recieve the other times where a great staff service, reception was ok, but didnt really look like he knew what he was doing and therefore it got quite busy but we understand it might be new staff. we went up to our room and all was good and just like the other 3 times the room has been fantastic, nice and clean and has everything we needed, the service that i am talking about that realy didnt impress anyone was that off the bar staff, and the lack of interest that they showed to us and other customers. Now we are paying an excessive amount a pint and therefore dont expect to be served with a face that shouts that they dont want to be there. Iwould say there was 1 of the staff that knew what they were doing and therefore having to tell everyone else what to do aswell as pick up the slack and that was little danny, Isay little danny because the past 3times we have come its been danny d that has looked after us all, and we got to know him at the hotel and he always provided a high standerd of service and had a smile one his face, which we was expectin to see this time aswell, however we was found that he has left to another hotel. which is a great shame as he generated a great atmosphere,
Im not saying that its because he has left that the service has dropped because we only stayed one night and they might just be having an off day, however compared to when he was behind the bar, well there was no comparison everything was organised and everyone got served, and if a table had collapsed TWICE!!! he would have been out to sort it out.
there waitresses were however very nice and couldnt help enough, feel a bit dissapointed overall, and sorry for the bride and groom whose special day could have been better in my opinion.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
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Helpful?
3 Thank melanie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotherham, United Kingdom
Level 5 Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 April 2013

We recently enjoyed a stay at the Whitley Hall Hotel, we had booked the romantic break offer. It was everything I had been told it would be and more. The staff were wonderful, helpful but not imposing, courteous and very friendly. The rooms was small but perfectly formed in every detail. I would highly recommend requesting a room in the old part of the building if you want that added extra touch of class. The food was outstanding, we had an exquisite evening meal which was of an excellent standard and quality. The wine was perfectly matched and reasonably priced and the overall experience was sublime. I am very much looking forward to returning in the very near future.

Room Tip: The old part of the hotel, overlooking the courtyard.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank RichieH281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotherham
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 April 2013 via mobile

Arrived with our wedding party on lovely sunny afternoon. Stunning gardens , seating areas, and the gorgeous peacocks roaming the grounds . That was where it ended.Was extremely dissapointed with the service and attitude of the staff. In our opinion there is absolutely no customer service whatsoever, the staff were inexperienced & unhelpful and quite abrupt when asked a question such as the use of a knife and fork for breakfast and a clean unused cup. Directions to your room, was told 2 different ways to room - both wrong another had to take us in the end where we u couldn't get in as they forgot to give us the right fob to get in courtyard rooms. The woman in charge at breakfast was rude to guests actual paying customers what helps to pay her wages she may care to remember she asked the brides mother and partner to move from the seats they had chosen at breakfast as they wasn't allowed to sit there even though they were halfway through their breakfast . Why we do not know?! They were not happy at all. It was embarrassing and . The chair leg collapsed on a 78 year old guest at breakfast which shook him up . We all thought basil faulty would jump through the door any moment. Our friends had spent thousands of pounds for a reception here 2years in the planning and it is poor service I feel they got. The food was ages coming out and staff seemed to forget what they were doing. Plates missing ,food shortage and general couldn't care less attitude.the table collapsed at the night reception with a candelabra and 5lit candles tumbling to the floor . 2guest had to scramble to get 2 of them before a fire started. But no real concern was displayed by nearby staff. Then the same table was straightened up only for 30mins later it collapsed again with 5full pints of beer on smashing to the floor. Were they replaced NO as now the bar was closed !!! !no residents bar as advised to us all prior to staying - they just shut shop.. Goodbye- Shoddy service . At almost £5 a drink you would think they would offer a refund even if no drinks replacement. . In our opinion speaking on behalf of 11 others It looks like everyone is on a youth training scheme as not one member of staff seemed to have any knowledge or professionalism one would expect from a 4star hotel dealing with all ages of customers. Extortionate bar prices for a captive audience also our friend asked for 4 bottles of champagne to celebrate and they never even brought them to him so he didn't ask again. He gave up. Missed profit there I think. . In our honest opinion Whitley hall has a nice venue but needs major staff overall with some care and customer service experience. We have stayed in many 4 star hotels- well known and they are far superior and classy than this poorly run hotel. It's a real shame. ...

  • Stayed April 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Comries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 April 2013

I went to a wedding a few weeks ago at Whitley Hall, and the room the reception was held in was tiny! The food was nice, I didn't stay overnight, but I think that it's the kind of place that's great for a romantic stay in a grand setting rather than a wedding venue.

Room Tip: Don't choose the little room for your wedding reception
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hanniiee97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Whitley Hall Hotel

Property: Whitley Hall Hotel
Address: Elliot Lane | Grenoside, Sheffield S35 8NR, England
Phone Number:
Region: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sheffield
#1 Luxury Hotel in Sheffield
#3 Business Hotel in Sheffield
#6 Family Hotel in Sheffield
Price Range (Based on Average Rates): £
Hotel Class:4 star — Whitley Hall Hotel 4*
Number of rooms: 32
Official Description (provided by the hotel):
Whitley Hall is an ivy-clad 16th century mansion that provides an elegant and romantic setting for any occasion. Relax in this historic and fashionable hotel and enjoy the tranquil grounds of the surrounding estate. The hotel has recently benefitted from major refurbishment and offers extreme comfort throughout. The recently opened Parker wing offers rooms of the very highest standard, all of which have Juliet balconies and four deluxe bedrooms with lake views. ... more   less 
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Also Known As:
Whitley Hall Sheffield
Hotel Whitley Hall

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