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Peter E
Kettering, United Kingdom

Looked after

5.0 of 5 bubblesReviewed 2 weeks ago
The team lead by Ben the hotel manager go above and beyond to look after there customers, we had a fantastic experience staying over two nights accommodation excellent food excellent breakfast and dinner , all the team we’re happy to help all the time . Excellent stay ,we will be back .
Date of stay: May 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben Hall, General Manager at Mercure Sheffield Parkway, responded to this review
Responded 2 weeks ago
Dear Peter,

It sounds like your experience at the Mercure Hotel exceeded expectations thanks to the attentive service provided by Ben and his team. Having excellent food and helpful staff can make a significant difference in a hotel stay. It's great to hear that your accommodations were excellent and that both breakfast and dinner were enjoyable.
It's always encouraging to staff to hear about their guests' experiences.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,184)
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4 - 9 of 1,184 reviews
Reviewed 3 weeks ago

Arrived to a warm welcome from reception staff, I was swiftly checked in and given directions to my room. When I entered the room it was extremely clean, spacious and bright, the bed is massive and very comfortable, the bathroom was spotless and the shower was powerful and hot. I was in room 306 on the 3rd floor, the room was rear facing over looking the train freight depot - This is a very busy depot so can be noisy at times however, with the windows shut it was fine. At dinner most of the staff where great, there was one lady who seemed to be doing all the work, then now and again you'd see the other guy show up, the lady font of house seemed very happy in what she was doing, please give this lady a pat on the back or even a pay rise. I normally go for a Premier inn however after my stay this week i will start to look for Mercure hotels.

Finally, after a long day at work I'd always comeback to the hotel and my room had been made up with fresh towels and bed made, you don't normally get this at Prem inn. thanks, i look forward to my return.

Room tip: no
Date of stay: May 2024
Trip type: Travelled on business
Thank Longy1981
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben Hall, General Manager at Mercure Sheffield Parkway, responded to this reviewResponded 3 weeks ago

Dear Longy,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you received a warm welcome and that your check-in process was swift and smooth. It's wonderful to know that you found your room clean, spacious, and comfortable, and that the amenities met your expectations.

We appreciate your understanding regarding the noise from the train freight depot and are glad that it didn't impact your stay significantly. We also value your feedback about the dining experience. It's heartening to hear that most of our staff made a positive impression, and we'll certainly recognize the hard-working lady at the front of house for her dedication. Your kind words will be shared with her and the rest of the team.

We're thrilled that you found our services to be a step above your usual experiences, and we’re honoured that you would consider choosing Mercure hotels in the future. Our housekeeping team will also be pleased to know that their efforts to maintain fresh and comfortable rooms were appreciated.

Thank you once again for your kind words. We look forward to welcoming you back on your next visit!

Kind Regards
Mohammad Tabish Alam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed here on my birthday night with my wife the hotel is fantastic a very lovely welcome as we arrived by the reception team we was given our room on 3rd floor room was very clean and had everything we needed in the room we got ready and went for a drink at the bar again staff are really friendly we decided to eat there the meal was lovely we had a lovely meal would highly recommend this hotel we definitely picked the right hotel definitely stay here again Thank you Mark stocks

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Mmarkstocks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben Hall, General Manager at Mercure Sheffield Parkway, responded to this reviewResponded 4 weeks ago

Dear Mark,

Thank you so much for your wonderful review and for choosing to celebrate your birthday with us! We are thrilled to hear that you and your wife had such a fantastic stay and that our reception team made you feel warmly welcomed upon arrival.

It's great to know that you found your room on the third floor to be clean and well-equipped with everything you needed. We're also delighted that you enjoyed your experience at the bar and that our staff continued to impress with their friendliness. We're pleased that you had a lovely meal at our restaurant and found it to your satisfaction.

Your high recommendation means a lot to us, and we are glad to hear that you would choose to stay with us again. We look forward to welcoming you back in the future for another memorable stay.

Kind Regards
Mohammad Tabish Alam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

I had a great midweek stay for work. The staff were very welcoming and couldn't do enough for me. The room was spotlessly clean with amazing smelling shampoo. The breakfast had a wide selection and was hot and tasty. All in all a great stay thank you Mercure Sheffield Parkway.

Date of stay: May 2024
Trip type: Travelled on business
Thank Marcus J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben Hall, General Manager at Mercure Sheffield Parkway, responded to this reviewResponded 4 weeks ago

Dear Marcus,

It always a pleasure to receive positive feedback. It's great when a work trip includes such positive accommodations. Clean rooms, friendly staff, and a delicious breakfast can really make a difference.
It seems like we went above and beyond to make your stay enjoyable. Hopefully, you'll have more opportunities for such pleasant stays in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2024

Dear oh dear
Where do I start
Came here today at £110 per night (9-5-24) for 2 nights...went to the room which was OK, a bit dated but acceptable.....tiles on bathroom floor loose but acceptable ish.....got in the shower, got wet....,two bottles on the wall,one says shampoo the other says bodywash......bodywash empty......this is not going too well....went downstairs for evening meal......stopped at reception on the way to ask if anyone could explain why I paid £110 a night for a room with no bodywash, mmm I'll get you some was the reply, too late was my reply, I want to cancel tomorrow night........so I did..........went to the restaurant next.....paid £17.50 for a tiddler covered in batter with dry chips and an extra £4.50 for"beer battered onion rings"....straight from the freezer at Iceland ......ITS NOT MY MONEY, BUT I WONT EVEN SPEND COMPANY MONEY ON THIS...

Room tip: Don't pay the extortionate prices ...its not 4 star
Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank B1789URkevinp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben Hall, General Manager at Mercure Sheffield Parkway, responded to this reviewResponded 5 weeks ago

Dear Kevin,
We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is invaluable, and we apologize for not meeting your expectations regarding the condition of the room and the availability of amenities such as body wash.

We understand your frustration, and we sincerely apologize for any inconvenience caused. It's our priority to ensure that our guests have a comfortable and enjoyable stay, and we regret that we fell short on this occasion.

Regarding the quality of the meal, we're sorry to learn that it did not meet your expectations. We take your comments seriously and will review our menu offerings to ensure they meet the standards we strive for.

Thank you for bringing these issues to our attention. Your feedback helps us to improve, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.

Kind Regards
Mohammad Tabish Alam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2024

Had a great 2 day course here.
Comfortable accommodation.
Handy parking, and easily accessible.
The team couldn’t do enough for us.
Brilliant Yorkshire Hospitality.
Great food, lovely atmosphere.
Would definitely recommend for a stay or meeting

Date of stay: April 2024
Trip type: Travelled on business
Thank berry1079
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben Hall, General Manager at Mercure Sheffield Parkway, responded to this reviewResponded 26 April 2024

Dear Berry,

It sounds like you had an excellent experience! A comfortable stay, convenient amenities like parking, and attentive staff can truly make a difference. It's wonderful to hear that you enjoyed the Yorkshire hospitality and the overall atmosphere, not to mention the great food! Your recommendation will surely help others looking for a top-notch venue for a stay or meeting. Thanks for sharing your positive feedback!

Kind Regards
Mohammad Tabish Alam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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