The location of the hotel is excellent, just a 2 minute drive from the Sheffield inner ring road and once in the hotel you'd never know just how close to the city you are. The hotel is set in grounds that make you feel like you're in the middle of the countryside - trees, lawns and a lake.
I stayed in an Executive room with a patio door with its own patio looking towards a lake. Getting my heavy luggage from reception to the room was a big problem as there was no lift access to the area where my room was (and no porter service to help either). The room was large but very out-dated with an old-style TV, hardly any power sockets and no fridge (I had to get buckets of ice from the bar). For a room that is supposed to appeal to business users it badly needs updating. The bathroom was large but the shower (fixed to the wall) could have been far better.
I had dinner in the restaurant and I cannot fault the food which is far better than you expect it to be. The wine prices are extremely expensive so best to get a drink from the bar first! The decor in the restaurant needs updating to make it suit the quality of the food.
Upon arrival I discovered that the "free wi-fi" advertised is very limited and that you really need to get a wi-fi access card from reception, though once you have it, it works.
The reception staff were always excellent and individually all were good but there seems to be a lack of training and there wasn't that "can-do" service-with-a-smile attitude you expect from a four-star hotel, for example, the restaurant seemed under-staffed with waiting staff running the front desk of the restaurant and the bar as well as waiting tables. It's as if someone who runs hotels but doesn't stay in them thinks you can cut staffing costs by having waiting staff doing three jobs at once and still claim to be a four star establishment. This leads to weaker service - customers waiting, bread rolls handed out without butter and so forth. There was none of that smooth, confident customer service you expect in a four star hotel, and it lets down the food.
Kenwood Hall is directly competing with the DoubleTree in Sheffield for four-star business customers and I have to say that they're losing the battle. DoubleTree hotels are setting a standard for four-star service that other hotels like Kenwood Hall are not coming close to matching, yet the potential for this hotel is massive being in the location it's in and in the setting it has.
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- Also Known As:
- Kenwood Hall Sheffield
- Hotel Kenwood Hall