I stayed at Kenwood Hall for two nights on a business trip. When you enter the hotel, you will be impressed by the first impression. Everything is very crisp and modern so I was quite excited about what my room would be like. If I'm completely honest, I was a little disappointed by the room and in my opinion it was a little dated.
However, after unpacking, I went to the restaurant for dinner and it was amazing. I can't have any negative things to say about the food and I was happy to pay the price for it. The restaurant staff were very friendly on both nights I was there and remembered me by name which was a nice touch.
One unfortunate experience on the first evening was when I went to the bar to ask for a diet coke with no ice and the chap behind the bar was extremely rude and unfriendly. I also turns out when I went to check out, he had charged me £4.90 for my drink by adding a room service charge on. To credit the hotel, they did remove the charge from my bill when I queried it.
Another issue with my room was that I couldn't get a wi-fi signal in my room. When I called the operator, they said that they would get the duty manager to call me to discuss the problem. When I explain that none of my 4 devices received a wi-fi signal in my room he spoke to me in a condescending tone and telling me I was clearly logging in incorrect rather than acknowledge that I couldn't get a signal in my room. This didn't get resolved and I had no wi-fi access for my stay.
The positives of this hotel has to be the food and the free use of the pool, gym and sauna. These were great add-ons and helped relax after a long working day.
I'm sure that I have just encountered the few unhelpful staff members and it wouldn't put me off staying again but I would expect wi-fi in my room to be sorted and hope that these few staff members take a leaf out of the majority of the staff I encountered who very helpful and friendly.
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- Also Known As:
- Kenwood Hall Sheffield
- Hotel Kenwood Hall