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“Next time in Sheffield this is where I am staying”

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Best Western Plus Kenwood Hall Hotel
Ranked #25 of 53 Hotels in Sheffield
livingston
Level 4 Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Next time in Sheffield this is where I am staying”
Reviewed 8 July 2014

Arrived at this hotel, reception staff very pleasant and attentive. Room very clean and free Wi-Fi great stuff. Lovely pool and gym in house, however forgot my trunks (will remember for next time). Due to location went for a walk around the moor. Great location, plenty of walks both for walkers and jogger alike. Great selection of buffet breakfast, fresh and hot.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank a130atr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine L, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review, 10 July 2014
Thank you for your feedback
I have passed on your comments to the reception manager regarding your welcome
I am pleased that you enjoyed your time at the hotel and was able to make full use of the leisure facilities and the grounds.
A tip for all it is always best to pack your swimming attire whether to swim in the pool or just relax in the jacuzzi

Lorraine Lockwood General Manager Kenwood Hall Hotel
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1,235 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (279)
Date | Rating
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English first
Madeley, United Kingdom
Level 5 Contributor
95 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 July 2014

Stayed on a 2 night break. its a good walk into central Sheffield but the setting is lovely with great outside terrace and garden area at rear. It needs a good bit of internal renovation (restaurant furniture is very dated - seventies style add ons to marvellous old building) but the pool and gym are fine and the breakfast we had was to a high standard.Room we had was standard but adequate - bed was a bit hard but that's personal preference. Staff very friendly and attentive.

Must have saved a lot on central car parking fees for staying there as well.

Room Tip: Rear facing if possible
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Timscfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine L, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review, 8 July 2014
Thank you for your comments - Although the hotel is not modern and purpose built the feedback regarding the team and service more than make up for this
The hotel is ideally situated within easy reach of the main city centre, although set in 11acres of its own rounds overlooking the lake with amply free car parking for all.

Lorraine Lockwood
General Manager Kenwood Hall Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 July 2014

This hotel is in a beautiful setting - especially when the sun is shining. Rooms are very comfortable and staff provide a good service. Restaurant is rather expensive for what you get but it makes up for it with the lovely outdoor terrace with lovely view across the garden.

The perfect venue for a conference as the conference rooms are all try comfortable and conducive to a learning environment.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Douglas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine L, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review, 8 July 2014
Thank you for your feedback regarding your recent stay
The hotel is an ideal location for a meeting, conference or training venue especially at this time of year where the delegates can relax in the grounds during the evening.
I have passed your comment to the team

Lorraine Lockwood
General Manager Kenwood Hall Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St John, JERSEY
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 June 2014

Kenwood Hall has been "the" place to be seen in Sheffield, "the" place to have a wedding, etc, etc - you get the idea.
Over the years it has been operated by Swallow Hotels, Marriott Hotels and more recently, the current owners Principal Hotels. Principal Hotels are interested in only one thing - taking your money. The building is dropping to bits, the furniture is dropping to bits, I got sick in the pool (stupid really it looked like a "stagnent pond"), the restaurant is a wonderful example of money grabbing, low quality - genius - if you are the hotel operator.
The last time I stayed we were woken by the fire alarm at 2am. Evacuated. Allowed back into the building at 3.30am. No body on the hotel staff spoke good enough English to communicate with the fire brigade (which is why we spent so long outside - the Fire Chief couldn't establish what had failed and whether the building was safe) or apologise to the guests.
Now I go to a hotel for a good nights sleep - and when it is blatently ruined by incompetence and cost cutting like this, then there is no point in spending my hard earned groats here. I wrote to the Chief Exec, Tony Troy. No reply.
Unforegiveable.
If you need to stay in a big hotel in Sheffield, chose the Novotel - great central location, massive number of rooms, and the best service in Sheffield. Without a doubt.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank nohotashes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine L, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review, 10 July 2014
A little surprised with your review especially as you stayed at the hotel 9 months prior and have not brought your concerns to our attention previously.
Whilst the hotel is not modern and purpose built, and a little tired in areas all of our furniture is regularly checked and complies with all health & safety regulations The night team within the hotel over the past 12 months have been English speaking and all are fully conversant with speaking to guests and the local fire officers are more than happy with our evacuation procedures. We have recently received a full fire audit carried out by an independant company to ensure that we are fully compliant in which we received very positive comments
I can only apologise that the hotel does not meet your expectations

Lorraine Lockwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Sheffield hotels

Lincolnshire, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 June 2014 via mobile

Arrived and got an early check in. Laura checked us in and she was so nice and efficient. We upgraded to a junior suite. Wow what a great room. Dinner was great and service was exceptional view over the lake amazing. Had a really reflecting time and breakfast was second to non. Thanks ph hotels. Just keep on doing what you are good at.


Looking after guests!!

Stayed June 2014, travelled as a couple
Helpful?
4 Thank Katchikalli1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine L, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review, 3 July 2014
Thank you for your feedback on your recent stay
I am pleased that you enjoyed your visit from your welcome with Laura on reception, bedroom location to the meals in the restaurant
I have passed your feedback to the team

Lorraine Lockwood
General Manager Kenwood Hall Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level 5 Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 25 June 2014

We stayed here for one night while visiting our daughter & found it was only a 10 minute walk. The hotel is situated in 12 acres of beautiful woodland and it is hard to imagine that you are less than half an hour away from Sheffield city centre. The reception area is quite impressive as you walk in, especially as there was a wedding party so there were lots of flowers & ribbons everywhere. There is a seating area in reception and a large dining area near the bar and the hotel also has a swimming pool with gym & jaccuzi. We did not eat at the hotel so can't comment on the food but our room (230) was in need of refurbishment with chipped paint and several black stains on the carpet. However the wall tiles in the bathroom looked quite new and there was plenty of space for toiletries with three glass shelves on the wall. The pillows were very flat even using the spare ones in the wardrobe but the bed was comfortable and the room very quiet so we did sleep well. Even though our room was a little tired we enjoyed our brief stay and wouldn't hesitate to book here again as the hotel is in an excellent location.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank mackie55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine L, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review, 3 July 2014
Thank you for your feedback and I am pleased that you enjoyed your time and would return again. Although we are not modern and purpose built and our decor in parts is a little tired the in-house maintenance team are working through a programme in order to address some of the comments which you have highlighted.
Thank you for drawing these points to my attention regarding this specific room

Lorraine Lockwood
General Manager Kenwood Hall Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 June 2014

I just want to say a big thank you to all the staff at Kenwood hall for pulling out all the stops and for making our wedding day that extra bit special...
Both Me and Nicola were so happy with everything you did for us and we can't thank you enough.
Gillian was a absolute star " a credit to your hotel, so friendly it's as though we'd known her for years"
So many people complimented us on the quality of the food and to have your head chef come out and see us after the meal to ask if everything was ok. Just shows you the passion your team have to strive to make your day special.....

We can't think of one negative, the day was superb in every way.....

Can't thank you enough..... Fantastic..!!!!!

Nicola and Andy. X

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andy1682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorraine L, General Manager at Best Western Plus Kenwood Hall Hotel, responded to this review, 24 June 2014
Thank you for your extensive and positive comments regarding your wedding day
I am pleased that Gill and the team were able to ensure that your day ran smoothly,
and that all exceeded your expectations -
I will ensure that the whole team have a copy of your feedback

Lorraine Lockwood
General Manager Kenwood Hall Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Kenwood Hall Hotel

Property: Best Western Plus Kenwood Hall Hotel
Address: Kenwood Road, Sheffield S7 1NQ, England
Region: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Sheffield
#9 Luxury Hotel in Sheffield
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Kenwood Hall Hotel 4*
Number of rooms: 114
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Also Known As:
Kenwood Hall Sheffield
Hotel Kenwood Hall

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