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“Excellent customer service”

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Best Western Valley Hotel
Ranked #1 of 3 Hotels in Ironbridge
Certificate of Excellence
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893 reviews from our community

Traveller rating
    483
    295
    73
    29
    13
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116
468
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (231)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Manchester, United Kingdom
2 reviews
Reviewed 25 March 2014

Enjoyed a weekend stay at The Valley in February, despite the river being in flood, Ironbridge is lovely. We thought that the quality of the hotel was really good, the room was spacious, clean and very pleasant. The bar and restaurant were excellent for service, food quality, presentation and price. And the breakfast offered a wide choice of items, well cooked and well served. Sounds like a paragraph from a brochure, but it's all true!

Room Tip: The simple way to get a good room is ask for it, we did and it worked for us.
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  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank Rob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boddison, General Manager at Best Western Valley Hotel, responded to this review, 29 March 2014
Dear Previous Guest,
We are delighted to learn of your satisfaction with all aspects of your recent stay with us. In particular we are very pleased to hear of your enjoyment of the Restaurant and service from staff; your kind compliments are appreciated. Ironbridge is a lovely place with plenty to keep everyone occupied; today the sun is shining, and signs of green shoots can be seen! We hope to welcome you back soon perhaps when the weather is bit warmer so that all of the wonderful outside areas can be enjoyed.
With regards
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Uxbridge, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2014

An excellent stay, albeit for one night only. I was particularly impressed with the restaurant and the ambience within. The attention to detail, cuisine and the care shown by the staff would put many a London restaurant to shame.
A most enjoyable experience!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank GilSingleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boddison, General Manager at Best Western Valley Hotel, responded to this review, 29 March 2014
Dear Previous Guest,
It’s wonderful to learn of your feedback following your recent stay at our Hotel. We are particularly delighted to hear of your enjoyment in our award winning Chez Maw Restaurant. The team will be very pleased to read your compliments. We very much hope to welcome you back again soon, hopefully for a little longer.
With regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holmfirth, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 March 2014

Booked an overnight stay through Travel Zoo. Hotel was over and above our expectations. We had three rooms, two twin rooms which were average size and a third room which was a lovely spacious room with three beds and bathroom with corner bath. All the staff were helpful and pleasant especially Lee who served us in the restaurant and he was very attentive and polite.

Room Tip: Room 19, top floor not great if you can't do stairs but a lovely spacious room per above.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Viv W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boddison, General Manager at Best Western Valley Hotel, responded to this review, 29 March 2014
Dear Previous Guest,
We are delighted to learn that your stay with us exceeded your expectations. It is great to hear that you enjoyed our service from the team; your kind words are greatly appreciated. We hope to welcome you back with us again soon.
With regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
112 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 6 March 2014

One of the most friendly hotels we have stayed at and with a superb restaurant offering a wide choice. The food was excellent, fresh and beautifully presented as well as being quite reasonably priced. We stayed 2 nights but would have been happy to stay longer. All of the staff were very personable, extremely helpful and made our stay most pleasant. The hotel is within easy walking distance of many of the Gorge attractions and also very well placed if you want to explore some of Shropshire.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JAST20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boddison, General Manager at Best Western Valley Hotel, responded to this review, 25 March 2014
Dear Previous Guest,
Following your recent stay in the hotel we are delighted to learn of your enjoyment of all aspects. All of your kind comments and compliments are greatly appreciated. As you rightly suggest we are in an ideal location for exploring Ironbridge and the surrounding county of Shropshire, and we very much hope to welcome you back to enjoy some more of the hotel and wonderful local area. We hope to see you soon.
With regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 March 2014

We have just returned from a 1 night stay in the hotel . We were a party of 4 [mature travellers] .I cannot fault the hotel in any way at all . All the staff were so helpful and accommodating. Breakfast was well presented and hot. In the evening we had a bar meal which was good value for money and with a good choice. We purchased our passport tickets for the museums from the hotel and had 15% discount .The hotel is well placed to walk to the bridge and the Gorge Museum. I would have no hesitation in recommending anyone who wishes to stay in this area. Thank you for adding to a memorable short break

Room Tip: We were in 16 and 17 which overlooked the river
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank KATHLEEN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boddison, General Manager at Best Western Valley Hotel, responded to this review, 19 March 2014
Dear Previous Guest,
We are delighted to learn of your enjoyment with all aspects of your recent stay with us. All of your kind compliments and comments are appreciated by myself and the entire team. A Museum Passport allows you 12 months to visit all the attractions and museums so we hope you are strongly encouraged to come back and stay with us again! We hope to welcome you back soon.
With regards
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East Anglia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 March 2014

We spent 3 nights relaxing and taking in the sights. The Hotel was ideally situated to visit the local Museums and very easy to find. We eat in the Restaurant each night and the food was of a very high standard and well presented. The Hotel staff were very helpful during our stay. Lee one of the staff was smart, polite and very helpful and nothing was to much trouble.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SvenEastAnglia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boddison, General Manager at Best Western Valley Hotel, responded to this review, 19 March 2014
Dear Previous Guest,
Following your recent stay we are delighted to learn of your relaxing time with us. We do certainly have an excellent location right in the Gorge and we hope you have saved some areas and attractions to come back and visit. Thank you for your kind staff compliments, I know Lee will particularly appreciate your feedback. We very much hope to welcome you back again, so please do not hesitate to contact us if we can be of any assistance.
With regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Valley Hotel

Property: Best Western Valley Hotel
Address: Buildwas Road, Ironbridge, Ironbridge Gorge TF8 7DW, England
Region: United Kingdom > England > Shropshire > Ironbridge Gorge > Ironbridge
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Ironbridge
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Valley Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
The Best Western Valley Hotel is a 3 star country house hotel, set on the banks of the River Severn in the World Heritage Site of Ironbridge, surrounded by stunning award winning parkland, making it very favorable to both the corporate and leisure guests. This Georgian listed building has 44 individually designed en-suite bedrooms. All have complimentary WIFI, tea and coffee making facilities, flat screen televisions. The 2 AA Rosette awarded Chez Maw Restaurant is a stylish and relaxing place to dine. ... more   less 
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Also Known As:
Best Western Telford
Telford Best Western
Best Western Valley Hotel Ironbridge, Shropshire

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