Stayed for two nights. Staff were friendly but the owner / management needs to seriously consider their reputation and ability to ensure that visitors are not subjected to failings of the hotel's making.
We were in a room designed for the disabled. The room is up two flights of stairs or by use of one of these lifts that allows contact with the lift shaft. Wheelchair users have to enter via the back door and a lengthy perambulation inside the premises.
The fire alarms went off. Very good, but staff are supposed to attend the room we were in to ensure that the occupier can get out. This was NOT done. The only way out from the room to the outside for someone confined to a wheel chair is by lift (lifts should not be used when escaping a fire !!) and a trip though the entire hotel interior.
The door to the room is intended to be 'fire resistant'. The gaps between door and door frame negate this safety measure !!
In total, the alarms went off three times including one occurrence at 0310 hours. Two of our friends slept through this one as the alarm sounders in the older main building don't make loud enough noise.
At no time was the hotel properly evacuated as it should have been, there was no roll call or check as there should have been. At a guess, the Health & Safety Act was largely ignored, as were the normal evacuation guidelines issued by the various UK Fire Brigades.
Enquiries afterward revealed that the alarm system was faulty and THAT THIS WAS WELL KNOWN to the owner / management. They clearly failed in their duty of care to customers by not repairing the fault and by not having properly implemented evacuation processes.
On being challenged, the receptionist was more at pains to explain the failings and priorities as due to 'company policy' which puts evacuation and safety second instead of where it belongs. There was no apology from anyone and the impression gained was that the staff had become blase about the situation.
Presumably the hotel has fire certification. Any such certificate is worthless !!!
IF YOU ARE DISABLED - DON'T STAY AT THIS HOTEL - YOU RISK YOUR LIFE IF YOU DO.
You are also at risk if you are able bodied.
- Official Description (provided by the hotel):
- The Best Western Valley Hotel is a 3 star country house hotel, set on the banks of the River Severn in the World Heritage Site of Ironbridge, surrounded by stunning award winning parkland, making it very favorable to both the corporate and leisure guests. This Georgian listed building has 44 individually designed en-suite bedrooms. All have complimentary WIFI, tea and coffee making facilities, flat screen televisions. The 2 AA Rosette awarded Chez Maw Restaurant is a stylish and relaxing place to dine. ... more less
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- Also Known As:
- Best Western Telford
- Telford Best Western
- Best Western Valley Hotel Ironbridge, Shropshire