I stayed at this hotel for four days with my partner and I have to say that everything, save the food, was awful. One of the reviewers mentioned that they stayed in the old part of the hotel and that the walls were paper thin, they went on to mention that they could hear people sneezing and the bathroom extractor fans from the other rooms. On our fist night there the fire alarm went off a number of times, once at 3:12 am.
The next night there was a wedding and one of the guest came back to their room at about 11:30 went to the bathroom and must have collapsed drunk onto their bed (or perhaps even bathroom floor). Their extractor fan was then left on all night; at 3 am I eventually found the night porter who came with me and stood outside the room, we could hear the taps running and of course the noisy extractor buzzing away. He said there was nothing he could do (how often have you heard this line before?)
The next morning the reception said they would give us another room, but wouldn't move us to the new part of the hotel as there was a wedding on (again) and she said we would be disturbed by the noise. We were given a room (still in the old section) above the reception area and this is where all the guests just happened to congregate after the wedding reception. The noise went on until the wee hours of the morning; I could also hear every word from the people in the next room, as well as all the people walking past in the passage and on the staircase. By the morning I was exhausted and irritable with my partner and my holiday was by now ruined and I still had two more days of hell to go. I now know to always holiday abroad as we paid more for four days than our relatives are paying for their weeklong stay in Greece and their costs includes flights.
My advice read the reviews written by fellow travellers before you book. One has to bear in mind that all the awards and accolades given to hospitality venues are awarded by people who work in the industry; they don’t come unannounced and wouldn’t travel incognito. These people are given the best rooms and unsurpassed service - Stars and Rosettes actually mean nothing to you and me.
- Official Description (provided by the hotel):
- The Best Western Valley Hotel is a 3 star country house hotel, set on the banks of the River Severn in the World Heritage Site of Ironbridge, surrounded by stunning award winning parkland, making it very favorable to both the corporate and leisure guests. This Georgian listed building has 44 individually designed en-suite bedrooms. All have complimentary WIFI, tea and coffee making facilities, flat screen televisions. The 2 AA Rosette awarded Chez Maw Restaurant is a stylish and relaxing place to dine. ... more less
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- Also Known As:
- Best Western Telford
- Telford Best Western
- Best Western Valley Hotel Ironbridge, Shropshire