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“Lovely Hotel In A Lovely Town”

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The Feathers at Ludlow
Ranked #2 of 8 Hotels in Ludlow
Certificate of Excellence
Reviewed 17 April 2014

We could not have chosen a better hotel to spend our wedding anniversary. Exemplary service received from all members of staff, a lovely bedroom with a very comfortable four-poster bed, a bathroom with a shower and a whirlpool bath, and both dinner and breakfast cooked, presented and served to the highest standards. A perfect stay in an olde worlde hotel in the lovely town of Ludlow. Will definitely pay a return visit

  • Stayed: April 2014, travelled as a couple
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2  Thank Phil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 April 2014

Have visited this hotel for the past eight years taking advantage of their horse racing package deals and once again we weren't disappointed.The rooms were great and everyone loved the old world feel to them.The food was fantastic and we had one of the house white wines to wash it down which again was really good.I managed to mess up the booking by booking the wrong week for the racing but the staff still managed to get all the rooms i wanted even with the fairly short notice.Thanks again to all the staff who were brilliant and see you again next year

Room Tip: Ask at reception for password for free wifi
  • Stayed: April 2014, travelled with friends
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2  Thank andy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

Firstly we planned to stay in a better quality room but missed out. Another family room 216 was available and we were very pleased - good space - both children had single beds and room also had two en- suites. Staff were very helpful and offered us a private dining room as our friends had young children who were able to chat and enjoy themselves without us worrying about upsetting other guests.
If you like old fashioned style and a beautiful historic building The Feathers a good bet - we will be back possibly without children! Many thanks to all staff who made our night's stay special. Perhaps we liked the old world feel - if you expect an up - to - date recently painted state of the art - this hotel not for you - we liked the quirky floorboards and up and down feel!

Room Tip: 216 - excellent family room - lots of space and two en suites - shower and bath
  • Stayed: April 2014, travelled with family
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1  Thank CornishSeaDogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

The front of this building is very impressive and you walk into an incredible if tired historic building. This is where the good stuff ends. Most of the rooms are in the rear of the building which appears to be a 1960s built brick extension which overlooks the car park and some industrial buildings. We stayed in room 242 which looks like it was decorated in the 1970s and hasn't been touched since. Utterly dilapidated mattresses that I didn't dare look too closely at. Had stayed the previous night in a premier inn which had wonderful mattresses for a fraction of the price.

Relatively quiet apart from the squeaking floorboards (why was this when we were in the later extension?), with no traffic noise as you are at the side of the property.

The worst was to come in the morning. The trim was missing from the shower mixer tap so we had no idea how it worked. After fiddling for an age managed to get a lukewarm trickle out of it. Thought must have done something wrong but the rest of our group (rooms 241 and 243) had the same issues. Come on guys this is not good enough. Went down for breakfast and after waiting approximately half an hour five out of our six orders arrived. Was greeted with incredulity when we asked where the sixth was and asked if we hadn’t ordered it. It eventually turned up and was delicious but on a completely different sized plate to the others – why? Three of our party ordered the haddock and poached egg which is listed as a speciality. One of them received a cooked piece of fish skin with an undercooked watery poached egg on top. The other two were good – why no consistency?

What a shame, flashes of brilliance in a beautiful building let down by poor or no maintenance and staff who either haven’t been trained or didn’t care or both. Serious management issues.

  • Stayed: April 2014, travelled with friends
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7  Thank TrevorRobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

We both finished work early so decided we wanted a night away called the feathers managed to book a room and we were there within the hour, We were given a lovely room very comfy bed and we ate in the restaurant and had a beautiful meal washed down with some very nice wine overall this was a great experience that we will repeat. Thank you to all the lovely staff,

  • Stayed: April 2014, travelled as a couple
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1  Thank Wayne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

We arrived Friday PM for my birthday. First of all the instructions to get into the car park on the back of the booking form were clearly out of date - there was no barrier and intercom. First impressions were poor, the lack of care and dirty exterior compounded by a make do hut for staff from the kitchen didn't help. Receptionist was smiley enough and did respond when we pointed out to him the 10 inches of muck and filth sitting in the beautifully carved front porch; it was gone by the next day. That's the overall tragedy of this place poor care and management.
Our room - a superior double was anything but! The room was old and tired with a dirty eiderdown and a horrible Brown blanket. The smiley Receptionist said there were duvets and if he couldn't get one that night he would leave a message for the housekeeper. Fortunately there was an unlocked linen cupboard and we managed to raid that for a clean eiderdown.
We went to the bar for a drink before dinner and spotted a selection of tea and requested a bag of Earl Grey from the barman for the room as there was only Breakfast Tea there. He said he would have to charge for it! We told him to leave it whereupon he gave us one - generous!
The young woman who took our order for dinner was smiley and friendly. The Restaurant somewhat lacking in character but the food beautifully presented. Two of my three scallops were tough and overcooked and I nearly broke teeth on the shell that had been left on in error. To be fair again when told about it, there was a response and reduction of £15 made. My husband loved his starter and main course of rack of lamb.
Clearly no duvet sourced we retired to bed with our stolen eiderdown. The next day a disinterested housekeeper said they did not have duvets however a visit to another smiling Receptionist secured one!
The Breakfast Menu is varied - toast was put in baskets when it would have benefited from a Toast Rack - Scrambled Eggs best avoided but kippers apparently the best ever.
Young staff work hard in this establishment but it lacks the overall leadership and management it deserves. It has a poor care and unloved feel about it and is such a shame for what is clearly a very great and historic building.

  • Stayed: April 2014, travelled as a couple
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Thank jcmdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

We were realy looking forward to our stay at The Feathers. Our first impression as we drove up was one of utter disbelief, what a sad sight, nothing like the photographs in the advertisements. Both of us decided that first impressions aren't always what they seem. We walked into reception to be greeted by a very unprofensional looking receptionist dressed in a yellow Tee shirt and a young gentle man who gave us the wrong directions to our room. Fortunately we made it. The room was very tired looking . Wood chip paper painted a very tired yellow and a pathetic 4 poster bed dressed in red. The furniture was definitely relics of the 1980's. Curtains didn't fit the windows , leaving a gap for all the users of the carpark below to see into our room, a very scimpy piece of voile was stretched across the window. The mattress on the bed was so uncomfortable, springs digging into us all night and every time we moved the bed creaked and made dreadfull noises. Our dining experience was not at all worth the £39 each for a 3 course diner food very sparce and the wine that we paid £19.50 for was definitely overpriced nearly £100 for a meal for 2. My advice is don't eat there go into Ludlow and find your self a place to eat . Lots of choice and much cheaper. In conclusion I would just like to say to the management if you are reading this please take a long hard look at your hotel, It deserves better treatment and a little Tender Loving Care. No we will not be returning

  • Stayed: April 2014, travelled as a couple
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3  Thank Judith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Feathers at Ludlow

Address: Bull Ring, Ludlow SY8 1AA, England
Region: United Kingdom > England > Shropshire > Ludlow
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Ludlow
Price Range: £104 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Feathers at Ludlow 3*
Number of rooms: 40
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Also Known As:
The Feathers At Ludlow Hotel Ludlow
Feathers Hotel Ludlow
The Feathers Hotel Ludlow
The Feathers At Ludlow Shropshire

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