I booked this hotel expecting its reputation as a former coaching inn to be more than fulfilled. The facade was very impressive and attractive but we were immediately disappointed by the "mechanical" nature of the check-in process. At no stage were we offered assistance with our luggage nor were we informed of any local attractions or provided with a map. When we enquired about the location of our room we were told that it was on the first floor and that a lift was available.We were not informed about the number of steps to be negotiated before we reached our room. After this we discovered that we had been given what must have been arguably the smallest double room in the hotel. The decor was chintz and there were two steps up to the bathroom. The saving grace was the restaurant where the young serving staff were very attentive. Matt (I believe that was the name as staff do not wear name badges ) was very knowledgeable about the food on the menu and since we had by chance chosen to dine after a resident coach party, he had the time to explain the various choices. The wine list was extensive and with the usual restaurant markup.Breakfast next day was adequate but not exceptional ( cereals in packets for example ) and at almost £15 as a separate price did not offer value for money. Overall we would not stay at this hotel again as we feel that it is trading on its past reputation, the check-in exemplifying this.
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- Also Known As:
- The Feathers At Ludlow Hotel Ludlow
- Feathers Hotel Ludlow
- The Feathers Hotel Ludlow
- The Feathers At Ludlow Shropshire