Well how the mighty are fallen. What a disappointment. Took a friend to show her the fabulous Feathers and was so embarrassed at the total lack of customer service.
Wanted a simple pot of tea and cake for three..... Well the cake came on a coffee saucer, when I asked for plates I was told they did not have any!!! When I asked for knives to cut the cake of which more later I again was told that they didn't have any. I asked for more milk, not sure why but it was rationed, and a pot of hot water was like asking for gold.
There were no scones and the couple of cakes very unappealing. The other choice was the usual repackaged cheap flapjacks you can by in the discount supermarkets.
I complained to the duty manager who was not very interested and when I said we would not come
again she seemed totally uninterested.
What a shambles, so sad that such a lovely hotel has lost it's way.
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- Also Known As:
- The Feathers At Ludlow Hotel Ludlow
- Feathers Hotel Ludlow
- The Feathers Hotel Ludlow
- The Feathers At Ludlow Shropshire