Arrived 6pm to checkin front door locked. Receptionist opened door and said " what do you want" nothing like a warm welcome as a paying guest. The receptionist then asked if we wanted to eat as if we did we would be the only people eating. We asked if we could get room service she said no.... In the information book it states room service is an extra £6.50 during restaurant service.... So annoyed we couldn't have that. She asked again if we wanted to eat or we could get a Thai takeaway and eat in the room!!! As the chef needed to know. So we thought the chef could finish early at 6:15pm! Not a great start.
We were pointed in the direction of our room wrights.... Well according to booking.com this room was worth £199.....
Room was cold .... Cobwebs and spiders in windows....Cobwebs on smoke alarm.... Dead flies on floor... 2 inch gap between floor and bottom of door ..... A tiny tv.... Floodlight on all night pointing and window as curtain was not a blackout curtain did not help with the light.... The twin bed zipped together uncomfortable.... The room has no redeeming qualities and for the price I expect better quality.
The bathroom and room had a musty smell... Window frames dirty and the bathroom very dated and not clean.
The breakfast was very good and the waitress very good. Maybe some music would help as it makes for uncomfortable eating when you have to listen to others chatting. We chatted to another couple who were moaning the room was cold so it wasn't just us.
The house keeper was sat outside our room on her mobile waiting for us to leave the room....
We handed our keys to the owner at check out who only nodded as he was busy chatting to receptionist. Poor customer service all the way and leading from the top....
What is Elliot's wine bistro and bar? Surely it doesn't make sense.... Wine bar and bistro or just Elliot's bistro... Which could not have been open on a Thursday!!!
- Official Description (provided by the hotel):
- Georgeous Georgian Property, overlooking Ludlow Market Square and Medieval Castle, with secluded gardens and private car park. All rooms with Antiques, stylish and eclectic, charming reception room withlog fire, and excellent Brasseri Style Dining Room with proper dining with carefully selected wine list. ... more less
- Reservation Options:
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- Also Known As:
- Dinham Hall Hotel Ludlow, Shropshire