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“Mixed: Good food, poor room”

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Overton Grange Country Hotel & Restaurant
Ranked #7 of 8 Hotels in Ludlow
UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Mixed: Good food, poor room”
2 of 5 bubbles Reviewed 24 May 2012

We booked the last room in the hotel for 1 night in May 2012. The hotel is in a good location, set in nice grounds and has an attractive exterior. Unfortunately the room was a little shabby and had not been cleaned well. There were 15-20 small black bugs in the middle of the white tiled bathroom floor, which turned out to be carpet beetles, the cups in the bathroom had toothpaste residue in them and the plug hole was dirty. The TV worked only intermittently. I asked for the beetles to be dealt with and they were duly removed - no apology and no reduction in the room rate - which was overpiced for the room, even without the beetles. The staff were all very pleasant but there seemed to be a lack of management. The food was mostly very good.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snowball7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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277 reviews from our community

Traveller rating
    105
    81
    46
    23
    22
See reviews for
23
183
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14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Wolverhampton, United Kingdom
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 20 May 2012

This was a lovely hotel situated approximately 1 1/2 miles outside Ludlow town. The hotel was beautifully clean, situated within a picturesque location with excellent, friendly staff. Breakfast was beautifully cooked but very small and although we didn't partake in an evening meal, the menus did look fantastic, however this is where the praise ends. The night stay cost us £145. The room was tiny and did not offer any of the luxuries that one might expect with this price bracket (no bathrobes, slippers, biscuits on the tea tray,and one mean sachet of hot chocolate!) The spa did not offer value for money- you had to pay for towels, bathrobes etc. I was horrified to be sat next to two people in bathrobes (they had spent time in the spa) at breakfast time. I would have expected the basic dress code of actually being dressed to be enforsed in the dining room.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 66Anna_W_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 11 May 2012 via mobile

I"m going to have to be careful or I shall get a reputation for placing nothing but gushing reviews but here we go again.

This is my second stay here, the first was with my faithful hound, now sadly gone, so dog friendly is a plus point alone. A nice room, not spacious but very well appointed with large bathroom and above all spotlessly clean. However, it"s not the accommodation I want to talk about, it's the wonderful standard of food and service.

I honestly can't praise the quality of the food here. From the freshly baked bread to the interesting and innovative starters and through to the beautifully presenteted and prepared mains, the whole things comes together into a wonderful culinary experience. Top marks!

Like the food, the staff are beautifully presented and perfect in their attentiveness. Service at table is done with aplomb and simplicity. Special praise should be given to Roland, the sole male member of the waiting staff. He did everything perfectly, working with ease from a table for one to a table of six. Efficient and at the same time unhurried.

Thank you for a wonderful stay.

Stayed May 2012, travelled on business
Helpful?
Thank Loppylugs22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oswestry, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 30 April 2012

Arrived for a 2 night stay for my Hubby's 40th. Shown to our £140 a night room and was horrified, It was tiny, no heating and the electrics didn't work. We were so disappointed with the size we asked for a different room; none available, however I remembered their sister hotel Dinham Hall and we found an available suite there and promptly moved. Salvaged the weekend thankfully, but could have been a nightmare.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 April 2012

lovely country hotel with great views. very good restaurant ; imaginative and interesting menu !

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beth94Bedford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 April 2012

I was very impressed with the staff, service, food and location. The hotel is set in the countryside only 1.5miles from Ludlow and the views from the hotel are spectacular. All of the staff were friendly and helpful and tar food was excellent.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Puffin39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kent
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

What a fantastic hotel, service excellent.

We were greeted by a superb young man who made us feel very welcome.

The room was spotless, nothing was too much trouble. My compliments to the chef, the french cuisine is second to none.

As for the dogs, they were loved form the minute we walked through the door. we will be back, thankyou Overton Grange.

Room Tip: If you are not happy the will try and accomadate your needs.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natalieharding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Overton Grange Country Hotel & Restaurant

Property: Overton Grange Country Hotel & Restaurant
Address: Overton Road, Ludlow SY8 4AD, England
Region: United Kingdom > England > Shropshire > Ludlow
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Ludlow
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Overton Grange Country Hotel & Restaurant 3*
Number of rooms: 14
Official Description (provided by the hotel):
Overton Grange is a privately owned Country House Hotel located in Ludlow, Shropshire. Built in 1905, this beautiful wood-panelled Edwardian house is situated in a truly idyllic setting and provides the ideal place to escape the everyday. Settle in the Library, or Lounge, perhaps by the log fire, (wifi available in the lounge) looking out over stunning Shropshire countryside and gardens. Take the opportunity to enjoy our beautiful new Indoor Pool, Sauna and Health and Beauty facilities - treat yourself to a massage or treatments. Ideally located, we are a level walk from the market town of Ludlow famous for its Gastronomy, Shakespearean plays, bi-annual Food Festivals, Medieval Xmas Fayre, Arts and Antiques Fairs and fresh local produce market. ... more   less 
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Also Known As:
Overton Grange Ludlow
Hotel Overton Grange
Overton Grange Country Hotel & Restaurant Ludlow, Shropshire

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