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“Very disappointing return visit”

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Overton Grange Country Hotel
Ranked #7 of 8 Hotels in Ludlow
Birmingham, United Kingdom
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Very disappointing return visit”
Reviewed 8 July 2012

We returned to this hotel having had a very enjoyable stay about eight years ago. On the plus side, the bedrooms have been refurbished. Unfortunately the product has otherwise deteriorated in several respects since our last visit.
Whilst the food was ok, it was not of two rosette standard. My husband's main course was a miniscule portion of lamb. Far smaller than anything we have ever seen in any other fine dining restaurant. We ordered a £42 bottle of wine from what is a very expensive wine list. The wine was open on our table when we were seated. We were not given the opportunity to taste it. When we poured it for ourselves it was undrinkable. The front of house manager (there being no sommelier) initially stated it needed for breathe for 15 to 20 minutes. When we pointed out that it had already been open for 20 minutes, she offered us a glass of house wine while we were waiting but insisted that it was not corked. After a stand off, she reluctantly agreed to replace the bottle. We than had to ask twice before the replacement was actually brought to the table. By that time, our starters had been eaten and the whole experience was totally unsatisfactory. The two glasses of dessert wine we ordered were clearly from a bottle that had been open too long. We were so fed up that we didn't bother complaining again. We ate out in Ludlow on our second night and had a fabulous meal at Koo Japenese Restaurant.
The bathroom to our bedroom (no. 22) is spacious with two sinks and has been refurbished. The plumbing is however dreadful. The water pressure is so weak that I had to bend backwards in the shower to get my head under the dribble of water. The water inexplicably stopped altogether whilst I was trying to rinse shampoo from my hair.
The pool area (new since our last visit) is very nice although the water temperature was too cold. A view shared with other residents who were using the facility at the same time.
All in all, whilst this is a hotel in a lovely setting, the impression is given that the management are cutting corners to avoid expenditure. It simply isn't acceptable given the prices being charged.

Room Tip: Not no. 22 as water pressure dreadful. Not all have a bath so check before booking.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
5 Thank Emma F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OvertonGrange, Manager at Overton Grange Country Hotel, responded to this review, 27 July 2012
Thank you for your valuable comments.
We will ensure that we address the relevant points to improve the standards and the quality we offer our Guests, and we look forward to welcoming you again at Overton Grange.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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290 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Bristol, United Kingdom
Level 5 Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 16 June 2012

Had a wonderful evening meal beautifully presented and with lovely 'surprises' from the chef. We were here for a reunion of friends and were very well looked after with staff who paid attention to our needs in a friendly but not over intrusive way. My room was very comfortable and clean. It's a great location for Shropshire and Welsh borders.

  • Stayed June 2012, travelled with friends
    • Value
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Helpful?
3 Thank Jeanette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 June 2012

This is the best hotel we have ever stayed in! And we have stayed in quite a few.

Beautiful elegant, peaceful hotel, at the end of it's own drive off a B road, set in lovely grounds and with spectacular views of the surrounding countryside.

Superlative food of the very highest standard. The hotel in run very efficiently, and the performance, friendliness, and attentiveness of the staff is absolutely second to none. Nothing is too much trouble for them.

Without doubt, we will stay there again - as often as we can. This is a very special hotel. We stayed for 3 nights, and we so wished that our stay could have been much longer.

Room Tip: I don't think it matters which room is chosen. I am certain that all rooms will all be excellent...
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  • Stayed June 2012, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OvertonGrange, Manager at Overton Grange Country Hotel, responded to this review, 30 October 2013
Wonderful to hear such comments, and a great thank you from us all at Overton Grange.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 May 2012

We booked the last room in the hotel for 1 night in May 2012. The hotel is in a good location, set in nice grounds and has an attractive exterior. Unfortunately the room was a little shabby and had not been cleaned well. There were 15-20 small black bugs in the middle of the white tiled bathroom floor, which turned out to be carpet beetles, the cups in the bathroom had toothpaste residue in them and the plug hole was dirty. The TV worked only intermittently. I asked for the beetles to be dealt with and they were duly removed - no apology and no reduction in the room rate - which was overpiced for the room, even without the beetles. The staff were all very pleasant but there seemed to be a lack of management. The food was mostly very good.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Snowball7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 20 May 2012

This was a lovely hotel situated approximately 1 1/2 miles outside Ludlow town. The hotel was beautifully clean, situated within a picturesque location with excellent, friendly staff. Breakfast was beautifully cooked but very small and although we didn't partake in an evening meal, the menus did look fantastic, however this is where the praise ends. The night stay cost us £145. The room was tiny and did not offer any of the luxuries that one might expect with this price bracket (no bathrobes, slippers, biscuits on the tea tray,and one mean sachet of hot chocolate!) The spa did not offer value for money- you had to pay for towels, bathrobes etc. I was horrified to be sat next to two people in bathrobes (they had spent time in the spa) at breakfast time. I would have expected the basic dress code of actually being dressed to be enforsed in the dining room.

  • Stayed May 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 66Anna_W_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level 5 Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 11 May 2012 via mobile

I"m going to have to be careful or I shall get a reputation for placing nothing but gushing reviews but here we go again.

This is my second stay here, the first was with my faithful hound, now sadly gone, so dog friendly is a plus point alone. A nice room, not spacious but very well appointed with large bathroom and above all spotlessly clean. However, it"s not the accommodation I want to talk about, it's the wonderful standard of food and service.

I honestly can't praise the quality of the food here. From the freshly baked bread to the interesting and innovative starters and through to the beautifully presenteted and prepared mains, the whole things comes together into a wonderful culinary experience. Top marks!

Like the food, the staff are beautifully presented and perfect in their attentiveness. Service at table is done with aplomb and simplicity. Special praise should be given to Roland, the sole male member of the waiting staff. He did everything perfectly, working with ease from a table for one to a table of six. Efficient and at the same time unhurried.

Thank you for a wonderful stay.

Stayed May 2012, travelled on business
Helpful?
Thank Loppylugs22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oswestry, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2012

Arrived for a 2 night stay for my Hubby's 40th. Shown to our £140 a night room and was horrified, It was tiny, no heating and the electrics didn't work. We were so disappointed with the size we asked for a different room; none available, however I remembered their sister hotel Dinham Hall and we found an available suite there and promptly moved. Salvaged the weekend thankfully, but could have been a nightmare.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Overton Grange Country Hotel

Property: Overton Grange Country Hotel
Address: Old Hereford Road, Ludlow SY8 4AD, England
Region: United Kingdom > England > Shropshire > Ludlow
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Ludlow
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Overton Grange Country Hotel 3*
Number of rooms: 14
Official Description (provided by the hotel):
Overton Grange is a privately owned Country House Hotel located in Ludlow, Shropshire. Built in 1905, this beautiful wood-panelled Edwardian house is situated in a truly idyllic setting and provides the ideal place to escape the everyday. Settle in the Library, or Lounge, perhaps by the log fire, (wifi available in the lounge) looking out over stunning Shropshire countryside and gardens. Take the opportunity to enjoy our beautiful new Indoor Pool, Sauna and Health and Beauty facilities - treat yourself to a massage or treatments. Ideally located, we are a level walk from the market town of Ludlow famous for its Gastronomy, Shakespearean plays, bi-annual Food Festivals, Medieval Xmas Fayre, Arts and Antiques Fairs and fresh local produce market. ... more   less 
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Also Known As:
Overton Grange Ludlow
Hotel Overton Grange
Overton Grange Country Hotel Ludlow, Shropshire

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