We have stayed at the Overton Grange in the past and have always been comfortable, and whilst visiting friends in Ludlow recently we booked in and were offered a luxury room (15) which was clean and spacious with a large bathroom. However getting a shower at 8am the next morning was a big disappointment as the water pressure was low and the hot water supply barely warm - so much for the luxury bathroom.
When checking out I informed the manager that a luxury rating for a room should include hot water - he was totally unconcerned neither offering an explanation nor an apology - so much for customer satisfaction.
- Official Description (provided by the hotel):
- Overton Grange is a privately owned Country House Hotel located in Ludlow, Shropshire. Built in 1905, this beautiful wood-panelled Edwardian house is situated in a truly idyllic setting and provides the ideal place to escape the everyday. Settle in the Library, or Lounge, perhaps by the log fire, (wifi available in the lounge) looking out over stunning Shropshire countryside and gardens. Take the opportunity to enjoy our beautiful new Indoor Pool, Sauna and Health and Beauty facilities - treat yourself to a massage or treatments. Ideally located, we are a level walk from the market town of Ludlow famous for its Gastronomy, Shakespearean plays, bi-annual Food Festivals, Medieval Xmas Fayre, Arts and Antiques Fairs and fresh local produce market. ... more less
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- Also Known As:
- Overton Grange Ludlow
- Hotel Overton Grange
- Overton Grange Country Hotel Ludlow, Shropshire