We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Well what a surprise this was”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express Shrewsbury
Ranked #8 of 16 Hotels in Shrewsbury
West Sussex, United Kingdom
Level 4 Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Well what a surprise this was”
Reviewed 15 October 2013

Not normally a fan of Holiday Express due to a bad experience elsewhere but this was the only suitable place to stay so booked it with fingers crossed. Situated right in the middle of a new business park the building itself seems quite new and well presented. There is a free barrier controlled car park (don't forget to take your token from the check-in desk to get out) which is a reasonable size. The check-in was friendly, the room well furnished and clean and the shower was hot and powerful. In room there was a decent tv, tea and coffee facilities and plenty of storage areas with a comfortable bed and good pillows. A huge plus is free wifi throughout the building (take note Premier Inn), free breakfast which is a decent basic buffet with hot and cold food and food was available from the bar during the evening, didn't have this so can't comment on it. Overall we were very impressed and Premier Inn now have a fight on their hands as before we've always booked automatically with them.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir20, General Manager at Holiday Inn Express Shrewsbury, responded to this review, 22 October 2013
Dear Guest,

Thank you for your words of appreciation and encouragement for our team and mentioning all the aspect of Holiday Inn Express(free internet,free cark park etc).Yes our car park is totally free to use for the inhouse guests.

I am delighted to note that my team was able to cater to your needs during your stay with us. We are committed to consistently providing warm, efficient and professional service to our guests and their appreciation and acknowledgement is always our greatest reward.

My team and I look forward to welcoming you back to our hotel.

Regards,

Samir Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

713 reviews from our community

Traveller rating
    271
    271
    111
    45
    15
See reviews for
105
326
35
148
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Telford, United Kingdom
Level 6 Contributor
194 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed 11 October 2013

An average Holiday Inn express, we needed this location to be close to a wedding venue otherwise I wouldn't normally choose this location. The hotel is clean and appears well run, I didn't find anything wrong with the room but the attention to detail was lacking with carpet coming away from the wall and some wear to furniture. There was a pull out bed in the room ready made which was rather odd considering we'd not asked for that which also restricted the movement around the room. Staff were good and friendly.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir20, General Manager at Holiday Inn Express Shrewsbury, responded to this review, 22 October 2013
Dear Guest,

Thank you for sharing your positive experience with us. We take our guest observations very seriously and always strive to provide comfortable and welcoming accommodations. We genuinely appreciate your kind words of appreciation regarding our hotel staff.

However, we’re sorry we fell below your expectation on the room maintenance. I assure you the feedback will be reviewed and all reasonable measures will be taken.

We hope you give us a chance in the future to be your host in shrewsbury and will make sure you will provide us with 5 star review.

Regards,

Samir Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chichester
Level 5 Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 6 October 2013

The Holiday Inn express was exactly as we expected - the good thing about chains is that there are no surprises. We had booked at last minute as previous accommodation was grim. This felt almost luxurious - clean bedding, huge fluffy towels, a flat-screen TV, a bar etc. It was very quiet and only £4.80 by taxi to town center, so the best of both worlds. What made it stand out was the helpfulness of staff. They went out of their way to be helpful, were charming and smiling. A very pleasant night in Shewsbury.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerriSChichester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir20, General Manager at Holiday Inn Express Shrewsbury, responded to this review, 9 October 2013
Dear Guest,

Thank you for taking the time to review your stay with us at the Holiday Inn Express Shrewsbury
I am delighted to hear that our staff helped make your stay for you . Our team pride themselves on delivering a fantastic experience for all guests.

I am glad to receive good comments about the bedding, huge fluffy towels, a flat-screen TV, a bar and most importantly our staffs.

I do hope to welcome you back to our hotel in the future and am pleased to read all your positive comments.

Regards,

Samir Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 October 2013

We chose this hotel as we are usually happy with Holiday Inn Express. We prefer a location out of town so parking is not a problem and less traffic noise at night. We booked this one by telephone at the last minute but the manager Samir, was very friendly and said he could meet our requirements for a quiet room with twin beds. As others have stated this hotel is on a business park (not an industrial estate) outside of Shrewsbury and thus avoids the traffic snarl-ups within the town. Park & Ride is just down the road but buses do actually come into the Park. The hotel and our room was clean, the staff friendly and checking in was 1st class. Unfortunately the room allocated had a double bed with a sofa bed, which was not what we wanted at all as it makes the room very small. We were immediately offered another room which met our requirements but was next to a main road, so some traffic noise, but not overpowering. It was a fairly cool evening so no need for the window to be opened but in any case if necessary, the air conditioning & double glazing would take care of any problem. The breakfast was fine with more choice than some HI Express. We stayed for 2 nights and had a little problem with the bill, which was quickly sorted out. I had forgotten my laptop, but the manager kindly offered to let me use a computer to check emails etc. which was a service not found elsewhere I would suggest. The hotel has a bar and offers a limited menu in the evenings for those who can't be bothered to go out again, which we used on the 2nd night, but it was pretty basic microwaved stuff. Not highly recommended. Overall we were more than pleased with our stay here, but one major point, I am a tall, hefty person and the mattress on my bed was worn out and did not offer complete support.

Room Tip: They will try and meet your personal preferences.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theloft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir20, General Manager at Holiday Inn Express Shrewsbury, responded to this review, 9 October 2013
Dear Guest,

Thank you for taking the time to leave such a detailed and comprehensive review of our hotel.

I am most pleased that you enjoyed all aspects of your stay with us and experienced a smooth, friendly check-in, comfortable, clean room etc

I am thrilled to read your comments regarding our location and also the service of our staffs.I just want to let you know as well that i have taken on board your comment regarding the mattress and also the evening menu.

Thank you again for your review, and we look forward to seeing you again soon.

Kind Regards,

Samir Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llandudno, United Kingdom
Level 4 Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 September 2013

My wife and I stayed at this hotel for one night and found it to be excellent. Clean and modern, comfortable beds, and a reasonable breakfast buffet. A good location on the eastern edge of the town too. We had to attend a family funeral the next day and the crematorium was just around the corner. Very convenient. There's a decent little shopping complex within a few minutes drive too. A supermarket, restaurants and a multiplex cinema all contributed to our Shrewsbury experience.

Room Tip: Room 12 is recommended.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJTandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir20, General Manager at Holiday Inn Express Shrewsbury, responded to this review, 9 October 2013
Dear Guest,

Thank you so much for your review of our hotel.

It is wonderful to hear how much you enjoyed your stay, and I hugely appreciate your lovely comments regarding our friendly and professional staff and also the location of the hotel. Our team work really hard to give all our guests the best possible experience when they are staying with us, and I am glad you feel they excelled at this.

We are very much looking forward to welcoming you back again soon.

Kind Regards,

Samir Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochdale, United Kingdom
Level 4 Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 September 2013

Stayed for 3 nights to enable us to do some visiting

Room clean and fresh, all the facilities you would expect, excellent shower..had to switch off the room heating/cooling because it was too noisy

Our room was overlooking car park and main entrance so occasionally noisy late at night

We asked for an extra couple of firm pillows, got them but they were not our idea of firm

Breakfast was fine, cereal, orange and toast is all we needed and we got that and more if we had wanted it..not the full English but that suited us..might not suit everyone

Location was ok if you have a car and are happy to go out in it in the evening for a meal ..as we were.

We used the free wifi to research the area and shrewsbury itself

Room Tip: Probably opposite side of building from main car park would be quieter
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir20, General Manager at Holiday Inn Express Shrewsbury, responded to this review, 9 October 2013
Dear Guest,

Thank you for your lovely review of our hotel.

As a regular guest, it means so much to us to have your feedback, and I am absolutely thrilled you have always found our hotel to be clean and well stocked. We are proud of the guest service we provide here, and it means a lot to have that recognized.I have taken on board your comment regarding the air con and the noise in the night from the road side.

We will see you again soon at Holiday Inn Express Shrews bury.

Kind Regards,

Samir Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 September 2013 via mobile

Basic hotel. Very poor location on an industrial estate 2miles from the town centre. Rooms are large but absolute minimum of facilities. Several of the electrical points in my room didn't work nor did some of the lights. The hot water supply was a trickle leading to a poor shower. Breakfast buffet pretty meagre offering a few tinned fruits, toast or a hot option consisting of sausage with scrambled egg and baked beans. Staff good.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DR18July2014b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir20, General Manager at Holiday Inn Express Shrewsbury, responded to this review, 17 September 2013
Dear Guest,

Thank you for posting a review following your stay, As a Holiday Inn Express hotel we offer a free continental style buffet breakfast with hot favorites which are scrambled eggs, sausages and baked beans,Our company is looking at implementing new breakfast standard.I have informed my maintenance manager regarding your comment regarding the shower and the electrical point. Once again many thanks for the review and I trust we will see you again the next time you are visiting the area.

Regards,
Samir Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shrewsbury hotels
1.9 mi away
The Lion Hotel Shrewsbury by Compass Hospitality
4.8 mi away
Mercure Shrewsbury Albrighton Hall Hotel and Spa
2.0 mi away
Prince Rupert Hotel
Prince Rupert Hotel
#5 of 16 in Shrewsbury
1,134 reviews
Show Prices
Show Prices
Show Prices
2.2 mi away
The Shrewsbury Hotel
The Shrewsbury Hotel
#3 of 16 in Shrewsbury
649 reviews
1.7 mi away
Lion + Pheasant Hotel
Lion + Pheasant Hotel
#2 of 16 in Shrewsbury
621 reviews
3.7 mi away
Travelodge Shrewsbury Battlefield
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Shrewsbury? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Shrewsbury

Property: Holiday Inn Express Shrewsbury
Address: Shrewsbury Business Park | Shrewsbury Business Park, Shrewsbury SY2 6LG, England (Formerly Hampton by Hilton Shrewsbury)
Phone Number:
Region: United Kingdom > England > Shropshire > Shrewsbury
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Shrewsbury
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Shrewsbury 3*
Number of rooms: 75
Official Description (provided by the hotel):
From its medieval castle and historic black-and-white Tudor buildings, to its museums, restaurants, bars and world-famous Shrewsbury Abbey, the area surrounding the Holiday Inn Express Shrewsbury hotel beckons visitors with its stunning sights and sounds.Whether your stay with us is for business or pleasure, there is much to uncover in this fascinating town and with our modern, comfortable and clean rooms you are sure to find everything you need for an enjoyable visit. Not only is our hotel right in the middle of the Shrewsbury Business Park, many more attractions are either walking distance or a short drive from our front door. You can start your day with a free breakfast before heading towards the nearby town centre that is packed with timber-framed black and white buildings, steep narrow streets and alleyways. In fact, it boasts over 600 listed buildings, including Shrewsbury Castle, now a regimental museum. The historic centre is a shoppers' heaven, featuring designer boutiques, smart malls and an amazing range of independent retailers. Add to that a lively night life and a rich choice of cafés and restaurants.With easy access to Telford and the Midlands, including Telford International Centre, the Hampton by Hilton offers modern amenities in a historic Tudor town. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Booking.com, Priceline, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Holiday Inn Express Shrewsbury reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton By Hilton Shrewsbury Hotel Shrewsbury
Purplehotel Hotel Shrewsbury
Shrewsbury Purplehotel Hotel
Holiday Inn Express Shrewsbury Shropshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing