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“Mixed feelings...” 3 of 5 bubbles
Review of PGL Boreatton Park

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PGL Boreatton Park
Colchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Mixed feelings...”
3 of 5 bubbles Reviewed 18 August 2013

I'd give this a 'poor' or 'terrible' rating to be honest (with my protective hat on) but I am sure my 10 year old son had a great time and would give it a much higher score based on the fun factor so I've averaged it out. He wasn't on a school trip, he was on a multi activity holiday, away from home for the first time, with his friend, in the 10-13 age group.

He was ill towards the end of his week and put in quarantine until collected and we certainly don't have a problem with using a quarantine system when so many other children have to be considered. However he still can't keep down food some 3/4 nights later and we know from our son that about 10 children were in quarantine with him and that both my son's groupies were also ill too.

The problem we have is that nobody from PGL contacted us to tell us that our son was ill, to give us the opportunity to collect him early, which without a doubt we would have done. We've checked all 'phones and with our emergency contact. Our son said he was told they were calling us.

We've now contacted PGL to ask them to explain matters to maybe help his doctor with any valuable insight as to the illness and also to explain why on earth they didn't contact us. After all he's only a little boy.

I think parents need to know about this kind of thing (possibly no contact from PGL when your child is unwell) and be aware this might happen - so that's why we're sharing. I'm sure PGL will help us.

Oh and another small tip, when a groupie tells you not to bother unpacking for your child when you drop them off and see their cabin, ignore them and unpack for your child! In fact give your child a bag labelled for every day of the week. On these holidays the children look after themselves, decide how many showers they have etc, 100%. If you've got a typical boy like me, the contents of the case may come home 3/4 clean and if they lose their raincoat for example, like my son did, that's it, they're on their own without any protection from the rain, even if it rains. Young 'groupies' are certainly not 'in loco parentis'!

Stayed August 2013, travelled with friends
Helpful?
8 Thank MrsDee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 reviews from our community

Traveller rating
    34
    13
    7
    2
    6
See reviews for
19
Couples
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7
8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Gibraltar
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 5 August 2013

Our school have been going to PGL for over 30 years and are always treated with professionalism and excellence. Over the years the groupies and instructors have become the mangers and administrators of the park therefore having a fundamental knowledge of the activities, children and their teachers.

The instructors are great at getting the children to participate in the activities and always encourage and motivate those who find the physical side of PGL challenging. From zip wires to build your own raft!

However it's the Group Leader aka Groupie who is the driving force behind your group's enjoyment - singing songs, cracking jokes, organising evening entertainments (disco, bonfire, etc), looking after you & providing a link between the office.

I recommend staying in Tall Timbers log cabins which are great for the children we take.

Our children always love going so much that they bawl their eyes out on the day we leave!!

Room Tip: Stay in tall timbers - log cabins.
See more room tips
  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Rob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 July 2013

I have been coming to PGL for many years, and what i can say is the unprofessionalism of other teachers who are also guests, is appalling. Drinking far too much, being disrespectful to other teachers, being loud and noisy in the evenings and waking other guests up. Being hungover in the mornings, not turning up to many sessions (even though they are in loco parentis!!), moaning at activity instructors - being pushy and demanding more than is actually possible. Instructors work long hours and 6 days a week, on sometimes very little pay. 99.9% of them love their job and are very committed to achieving the best results! I overheard a teacher from another school moaning about an instructor having a pint in the bar, even though i had spotted this teacher downing shots! Hypocritical! I have become fed up of many teachers expecting the earth in terms of special treatment, whilst at the same time treating instructors as servants or second class. It seems some teachers are quick to point fingers at staff in order to cover their own backs for being unprofessional. We come to Boreatton Park because the instructors and group leaders are well trained and incredibly enthusiastic individuals. Any rare misbehaviour is treated with an Iron fist. Other teachers need to start sorting out their own houses and looking at their own professionalism before questions that of these young brilliant passionate people.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank dorothy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford
Level Contributor
86 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 13 June 2013

We took a group of 22 girl guides for a weekend stay. We were given an excellent Uniformed Groups rate (50% off brochure price). We were in Quail accommodation which we all rated highly - the leaders rooms we very nice.
The activities are superb - there are several of each activity including 5 separate zip wires, so you should be able to do all the activities you choose.
We found the Giant Swing and High Ropes were the favourites with our guides.
The food is plentiful and has improved greatly since we visited last year (when it was poor at best).
Have already books to go again.

Room Tip: The new lodges are away from the main accommodation and have a leaders lounge with fridge, TV and ab...
See more room tips
  • Stayed September 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Critic-Meads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 31 May 2013

My 8 year old son and his two cousins aged 8 and 10 attended Boreatton Park for a three day holiday. I was nervous due to it being their first holiday without any parents. I was also a little worried about previous reviews on Trip Advisor.

On arrival to PGL we were greeted by many friendly and enthusiastic staff members. Checking in was organised and staff even carried all luggage up to the rooms. The children met their group leader immediately upon arrival.

When I collected the children three days later they all said that they had had a great time. The older child was a little reluctant to go initially and she has asked to go back. The two younger children appear to have excelled at all activities and talked about how amazing the activities were .....zip wire, giant swing, kayaking, abseiling and quad biking.

The group leaders Jack and Leonie both received excellent reviews from the children. The children even said that they were offered alternative food if they did not like the food on offer.

All in all PGL have impressed my son and nieces and they would love to go back.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank arandles18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stoke-on-trent
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 11 May 2013

Myself and a colleague took 15 Year 5 children to Boreatton Park for an outdoor residential visit for 3 nights.

Booking with the company's head office was efficient, however we feel that the head office staff do not have an exact picture of what this site is really like. We were promised adult tents with electricity, first aid kits at the site, plenty of balls etc for the children to play with in the evenings, none of this was really available. Upon arrival we were met by our leader for the week, she was very nice and great with the kids, always punctual also. Activities were led by different instructors, again very pleasant and good at their jobs, however some activities lacked enough equipment eg safety harnesses, which meant children had to take turns wearing these which involved wasting a lot of time when children could have been taking part in the activity. Some resources were poor, Archery had poor targets, old bows and arrows and the site had been relocated recently to a very high area of land, on the day we did this afternoon it rained heavily and there were gusting winds making the whole activity pretty counter-productive. There are safety shed shelters but they offer little resistance to inclement weather. Children were only able to have two goes on the Giant Swing activity, again because of insufficient harnesses being available. The Aeroball activity was allocated a two hour slot, this activity should have been given a maximum of a one hour slot as we only had groups of 7 and 8 (taking part at different times of the day) after 3 or 4 goes the children were bored and ended up playing football amongst themselves. Canoeing was very poor, the children paddled for about a quarter of a mile (if that) up river , played some games on the canoes (children enjoyed this) but then were allowed to drift back to the original starting place, few paddling skills were taught. The Zip Wire was great as was the climbing wall, abseiling and orienteering activity.
The tents were ok as the beds were proper steel framed ones so the children were not sleeping on the floor, just as well though because the floor was a concrete block. My tent would not fasten as it had not been put over the frame correctly, I mentioned this several times to our group leader (she was the person who told me it hadn't been put on correctly) but she failed to do anything about it. I did ask two instructors on the final night if they could have a look at it as it was blowing a gale that night, they assured me that they had rectified the problem, they hadn't! The teachers shower block was brand new and looked lovely, very clean and spacious, the only problem was that there was no hot water in the female block and inconsistencies in the male block, some showers being cold water and others scaldingly hot, this was mentioned to our Group Leader also, again she failed to resolve the problem.
The food was ok/good depending on what you chose. Most of the children were able to find something they they liked for each meal. Hot drinks were always available as well as lemon juice and water. A salad bar was available every day and fruit was readily available - mainly apples though and the occasional banana. The Dining Hall is lovely, very spacious and meals are provided with an efficient service from polite, courteous staff.
Usually as a school we take our children to Shugborough O.E.C. managed by Staffs County Council, we decided to try PGL this year as Staffs Education had put the prices up so much for these visits (from £75 last year to £161 this year per child) and PGL offered us £149 per child, discounted from £179. We chose to stay in tents with PGL as other accommodation prices were out of our league, Sugborough offer dormitories at no extra cost.
In conclusion , would I recommend Boreatton Park to schools? Not really, although it's all about the children and they had a great time , to me it's about value for money and the nurture of children when they are away from home, at Shugborough the job for their staff is a vocation, PGL - it's just a job!

  • Stayed May 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank karencStoke_on_trent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGL_Admin, Guest Relations Manager at PGL Boreatton Park, responded to this review, 21 May 2013
Thank you for your feedback with regards to your stay at Boreatton Park. We are pleased that there were many aspects of your stay that you and your group enjoyed. We aim to ensure that every aspect of your stay is to your satisfaction and if you are able to contact us directly with your school’s details and dates of stay, we would be very pleased to investigate the issues you have raised.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 May 2013

I have taken groups of children to PGL every year since 2003 and have enjoyed it every time. The staff always seem enthusiastic and caring and the managers ask several times per week if everything is ok. Since 2003 the facilities have improved and the food although not fine dining is ok for the needs of the children and staff with plenty of choice. Accommodation needs some upgrading at the timber lodges but we always book them as it gives the freedom of not being inside the mansion house and the kids can run around as much as they need. Chris Melling was our first group leader in 2003 and he is still there and always asks how we are when we are there.
Well done PGL hope to keep coming back for many years to come.

  • Stayed June 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank lesandbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PGL Boreatton Park

Property: PGL Boreatton Park
Address: Baschurch, Shrewsbury SY4 2BA, England
Region: United Kingdom > England > Shropshire > Shrewsbury
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #5 of 13 Speciality Lodging in Shrewsbury
Official Description (provided by the hotel):
There are over 250 acres for you and your students to enjoy, as well as some great accommodation options and excellent facilities. ... more   less 
Also Known As:
Pgl Boreatton Park Hotel Shrewsbury
PGL Boreatton Park Shrewsbury, Shropshire

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