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“Very central position, enjoyable stay.”

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Prince Rupert Hotel
Ranked #5 of 16 Hotels in Shrewsbury
Certificate of Excellence
Reviewed 29 July 2014

Check in is not until 3 pm but we were able to leave our bags at the hotel and their staff parked the car in their car park.

The hotel is very well situated in a main street with several restaurants in the same street.

Reception answered my emails very promptly and helpfully.

The room was fine, as others have mentioned a little dated but no complaints.

Breakfast consisted of a choice of cereal, fruit, juices etc and a cooked breakfast which was of reasonable portion if a little greasy.

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank johnpattaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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607 - 613 of 1,166 reviews

Reviewed 28 July 2014

Having booked the Prince Rupert suite (being a massive history nerd and fan of Prince Rupert) my partner and I were a little disappointed to find that the room wasn't quite as grand as we hoped it would be. Firstly, we were greeted by a welcome note which although well intentioned, assumed that we were a heterosexual, married couple. The room itself was charming and we were delighted with the complementary fruit bowl. However, the furniture was very tired, there were cobwebs in the curtains, cup rings on the night stands and the sheets were torn. Not what we expected from the best room in the hotel! Also it seemed very cheeky to be asking guests to pay for wifi. The panelled bathroom was however wonderful and the staff were very helpful. The breakfast was excellent and served exceptionally quickly.

Room Tip: This is an old building so don't expect level floors or modern decor! But if you're a fan of...
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

Have stayed at the Rupert before but this was a surprise for my fiancé after a particularly hard week at work. I booked a four poster room at £175 which was disappointing to say the least. Admittedly the room was 15th century but it looked tired even for that age! Cheap plastic tray for tea/coffee makings (which were themselves lacking in imagination), tired woodwork in bathroom, chipped paint and peeling window frame. Not what you would expect for the price.
Breakfast was reasonable although the chef seemed content to send out a poached egg that was solid along with the smallest piece of smoked haddock I've ever been served.
The bar is unimaginative. No fresh lemon or lime. The night porter was helpful (he doubles as the barman after hours) but appears not to have had any instruction behind the bar. We had to help him find the Pimms. The staff are helpful and polite but frankly not terribly interested in you as a customer. The exception is the porter/valet parking attendant - much more chatty although he and the duty manager (?) dropped our bags at the boot of the car when we were leaving and walked off without a word of farewell - we'd just spent over £200 in one night. That's a bit galling.
In summary, they aspire to higher status but lack the necessary attention to detail required of a really good hotel. I'd love the opportunity to go back and spend a couple of hours offering constructive criticism. I wonder!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank simon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

Lovely old hotel which has kept its features. Really enjoyed the charms of the rooms. Staff were friendly & helpful. Cooked breakfast a bit of a let down - no hash browns & the sausage not tasty. Overall tho it was a great stay & will definitely stay again.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank gegsy64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

I was brought here for a birthday treat and I thoroughly enjoyed my stay! The staff were super friendly and helpful.
Our room was in the tudor section and it was really quirky and I loved it. As typical for a building this old the ceilings were low and the floor wonky, but just made it more unique! Bed was really comfy. The bathroom looked really new and had a bathtub and a massive walk in shower.
I had the cooked breakfast and the scrambled eggs were really good!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Chrissy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014 via mobile

Stunning central location in an old period building, attentive and knowledgable staff.
Very ramshackle layout, small rooms but clean, 3 stars may be a bit unfair of me as I like modern big box shaped hotel rooms, but this feels like a BnB rather than a hotel I'm the room stakes.
If you are just wanting a good clean room in a great location to rest your head then this is 5 stars - if you like large creak free modern rooms then this is 3 stars - your call!
Free valet parking though!

Stayed: July 2014
Thank Patrick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

On the plus side, the car parking service was excellent, breakfast was good and the location perfect.
On the downside, we were disappointed about the following aspects:
- the lady in charge of weekday breakfasts made us feel we were intruders rather than guests and on several occasions shouted at other staff members in the kitchen, which was well audible in the breakfast room; she seemed a very unpleasant character
- except for one receptionist (a lady with long white hair in her early 50s) who was really nice and helpful, we were always given the feeling we were a nuisance for just being "there"
- the teapot in our room was simply dirty and our repeated request for a new one was not fulfilled
- our window faced the public toilets and every morning, we were woken around 5.30h by people who either picked up the rubbish or brought the laundry etc. - it was very, very noisy indeed and not a very pleasant sight either
- the lounge and entrance area should be refurbished; the dust-covered plastic flowers are disgusting, and the whole area lacks charm & care; it really needs a hand (some actual fresh flowers, some nice pictures on the walls, leaflets for guests to get information about the area...)
- outside the hotel, there is an empty glass case meant to display something ... it just looks neglected and not worthy of such a place
- nobody ever asked us (not even upon departure) whether we had had a good time or a pleasant stay... we just felt neglected & not well looked after; our understanding of hospitality is quite different; I feel many of your employees should undergo professional training
- the atmosphere in the place is just really a bit depressing; I wonder whether your staff are happy, as they did not seem to be happy people

A lot of things should be improved.

Room Tip: Rooms facing the street promise noise
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
2  Thank magdakasper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Prince Rupert Hotel

Address: Butcher Row, Shrewsbury SY1 1UQ, England
Phone Number:
Region: United Kingdom > England > Shropshire > Shrewsbury
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Shrewsbury
Price Range: £87 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Prince Rupert Hotel 4*
Number of rooms: 70
Official Description (provided by the hotel):
The historic grade II listed Prince Rupert Hotel is situated in the very heart of medieval Shrewsbury and just a short stroll from the individual shops and many tourist attractions. Surrounded by narrow cobblestone streets and black and white timbered buildings it provides the perfect base to explore beautiful Shrewsbury. A warm and friendly welcome is always provided to all guests with a glass of sherry on arrival. With the heritage of the hotel dating back to the 12th and 15th century, character and charm abound with sloping floors, exposed Tudor beams and a restored Jacobean staircase. Privately owned for many years by Michael & Diane Matthews, the hotel offers a great choice of dining all with a focus on fresh local produce. The Royalist is ideal for a special occasion with an a la carte menu together with a superb wine list. Chambers brasserie is renowned for its traditional British menu at sensible prices and located at the front of the hotel overlooking the gardens of St. Alkmunds square, Camellias Tea Rooms offers an extensive menu selection including traditional afternoon tea served on a three tier cake stand. A charming place to relax to the sound of a grand piano. Valet parking is provided to the hotel's private car park at a cost of £5 per night. ... more   less 
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Also Known As:
Shrewsbury Hotel Prince Rupert
Prince Rupert Shrewsbury
Hotel Prince Rupert Shrewsbury
Prince Rupert Hotel Shrewsbury, Shropshire

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