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“Great Place to stay”

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Prince Rupert Hotel
Ranked #5 of 16 Hotels in Shrewsbury
Deeside, United Kingdom
1 review
“Great Place to stay”
Reviewed 24 August 2014

We have recently just got back from a 2 night stay in the Prince Rupert Hotel. we stayed in a lovely suite room which was located through some quaint corridors that had a very 15th century feel. We pulled up at the front door where the car was taken away by the valet and were shown to our room. It was a great sized room and the bathroom was lovely. The TV was a surprise as we were unsure as to whether the rooms would come with one. We had the breakfast both mornings of our trip and the food was excellent with a wide variety of teas and a good selection of cereals and fruit juices. The cooked breakfast was really good and was just the right amount to set you up for a day. The staff were extremely helpful and everyone was really pleasant and friendly. We thankfully took note of the 30 minutes for a request for the valet to pick up the car so we were able to get off quickly on checkout, as many other people came after and had to wait for a while longer.
As a younger couple (20-25) staying at the property it was frustrating and very annoying that some of the older residents looked down their noses at us. We are not a couple that is overly loud or rowdy but we felt completely judged whenever we entered the breakfast room. We understand this completely out of the hotel's control but just a word of warning for any younger couples that the other guest could be very snobby.
One other disappointment is the lack of wifi in the hotel. It would be nice for this to be available rather than the BT openwifi that is supplied as its not a great cost to the hotel for a pretty basic entity.

Overall we had a lovely stay in shrewsbury and the hotel and staff were wonderful- what a shame about some of the guests!

Room Tip: The suites are lovely and big!
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (259)
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English first
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 19 August 2014

This is a difficult one to write. The Prince Rupert has been allocated a fourth star, why, I do not know, perhaps I'm more used to the bigger groups, so would expect a higher standard if that was the case.
On the plus side, the staff are, by far, the best asset this hotel has. The family are very much in the forefront of the operation. Their daughter, Camilla (?), has a beautiful manner, instantly making you feel at ease, while their son (sorry, can't remember your name) while looking a bit stand-offish, is a really pleasant, efficient and helpful guy when you engage with him.
Convinced I had booked a four-poster room, I was more than a little disappointed to find we were in a standard double room, which was stuffy and very dated, apart from the new bathroom, which came fitted with the loudest extractor fan in Christendom and listening device(later)!
The photographs on the Booking.com site bear little resemblance to the room we were in and this too did leave us feeling more than a little cheated.
WiFi is provided, but for those with BT, free access is available through your own settings - just be careful not to choose the chargeable version!
To get some air into the room, we had to leave the window open. This opened onto an extensive flat roof, access to which was unknown.
Breakfast on the first morning was a well-run affair, unlike the following morning, when we seemed to have upset the sole waitress by having the audacity to sit without her instruction. That said, we did wait for what seemed like an eternity before doing so.
Returning from a night out in Shrewsbury, Renzo kindly set us up with a night-cap and we headed off to bed.
Bed turned out to be the smallest double bed we have experienced in an hotel for a great many years. On turning out the lights, we then endured a very talkative English lady who was speed talking about her family until after 5:20am. I traced the source to the extractor fan, which seemd to amplify the conversation - hence listening device!
The hotel is tired. It is old - very old. While the gesture of a glass of sherry is generous, to us, it screamed 'geriatric!' and, perhaps, some thought could be given to up-dating the offer. I know the owners are going through a refurb programme and the work they have carried out in the public restrooms and in the bedrooms is of a good standard, with modern fittings, but the rest of the offering detracted from our stay. The lift, with its carpeted walls is something else. The floors upstairs are a little wonky and the staircases take some negotiating - to be expected in a building of this age, but the 70's Sapele doors and old metal button key door handles are in urgent need of replacement. The standard of carpentry did mean we didn't need a light on during the night, as enough light was admitted through the gaps around it.
Once we got over the standard of the room, we did have a very pleasant stay in Shrewsbury and for those in need of some afternoon tea, you could do a lot worse than walking next door to their tea rooms and having a cup of Suki tea and a cream scone.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank BarneyMate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newtown, Wales, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2014

We arrived and were upgraded to a suite, which on arrival to the room was a big disappointment. The room was clean but very basic, no internet, and a completely unusable shower due to its size and shape. The service is very slow from parking the car to getting a drink from the bar.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Widnes, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 August 2014

Having stayed in the Prince Rupert on our wedding night, we decided that after 20 years we should revisit.

The hotel itself is situated on a quaint cobbled alley that only enhances the fact that you are in an old market town.

Once we had checked in and our car was whisked away by the valet parking we had the most pleasant of surprises, a complimentary upgrade from a double room to the Prince Maurice Suite, complete with a bottle of bubbly and a note from the Manager congratulating us on our wedding anniversary.

We dined in the Royalty Restaurant and found the food and service to be of a very high standard, the same of which can be said about breakfast the following morning, which was run like a well oil machine without ever feeling rushed.

On the whole I would describe the Prince Rupert as a good old fashioned, customer service focused establishment, and we will not be leaving it another 20 years before we return.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Twistedmoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walton, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 August 2014

Family owned hotel who really managed to make this a pleasant stay. Fabulous service from the staff for whom nothing was too much trouble. The tone of our stay was set when we found the hotel carpark and pulled in- the hotel has valet parking. We were about to ring to have the barrier raised when there was a knock on the window and we were asked if we wanted to get in the carpark. We were let in and this lady and her son offered to take our bags! It turned out to be the owners of the hotel- other nice touches were on learning it was my birthday they sent a bottle of champagne on the house and after a night out the hotel manager had written a birthday card.
I would recommend this hotel to anyone looking to stay in Shrewsbury.

Room Tip: Ask for the updated bathrooms.
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  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cordelia6825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 August 2014 via mobile

If you like poor standard 1970-1985 hotel experience this is your ticket, you will love it.

Avoid if you require 2014 basic hotelier needs.

Asked for a fan one night of my 5 there and was abruptly told 'NO'! My reply was well for £115 a night with no breakfast as up to early to get it was go and bloody but me 1!!

1-10 if your lucky. Go to anywhere but, a shocker!

Stayed July 2014, travelled on business
Helpful?
Thank Dudders15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
622 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 288 helpful votes
Reviewed 10 August 2014

We didnt stay in any of the feature rooms and my companions had specifically wanted an accessible room. There is a tiny old fashioned lift into which you can just get a disabled person and a carer in one go! They had a lovely spacious room and my single room had a newly fitted shower room which was gorgeous. The view from my single room was really pleasant, overlooking a pretty church and green, and the cutting edge design public loos...a plus, not a negative - different! For a single room it was very spacious.
The breakfast was great, served in the quirky, panelled dining room, with a good selection offered on the buffet table and fresh hot breakfast served at table. Excellent porridge.
The only down side was the noise in the morning, of delivery drivers pulling up and bins being emptied (very early) by the dust carts, with bins being drawn across the cobbles - bottle bins being emptied from the various pubs nearby. But that is only to be expected in the centre of town and if you are an early riser like me, it is just noisy rather than disturbing your sleep.
The surrounding streets and alleyways by the Hotel are lovely and quaint. We ate in the evening at Porterhouse, just around the corner on Dogpole (cute street names). Be sure to ask for the conservatory area as the bar area gets very loud.

Room Tip: If I booked again I would ask for a haunted room! But the single room above the tearooms is very pl...
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Gail T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Prince Rupert Hotel

Property: Prince Rupert Hotel
Address: Butcher Row, Shrewsbury SY1 1UQ, England
Phone Number:
Region: United Kingdom > England > Shropshire > Shrewsbury
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Shrewsbury
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Prince Rupert Hotel 4*
Number of rooms: 70
Official Description (provided by the hotel):
The historic grade II listed Prince Rupert Hotel is situated in the very heart of medieval Shrewsbury and just a short stroll from the individual shops and many tourist attractions. Surrounded by narrow cobblestone streets and black and white timbered buildings it provides the perfect base to explore beautiful Shrewsbury. A warm and friendly welcome is always provided to all guests with a glass of sherry on arrival. With the heritage of the hotel dating back to the 12th and 15th century, character and charm abound with sloping floors, exposed Tudor beams and a restored Jacobean staircase. Privately owned for many years by Michael & Diane Matthews, the hotel offers a great choice of dining all with a focus on fresh local produce. The Royalist is ideal for a special occasion with an a la carte menu together with a superb wine list. Chambers brasserie is renowned for its traditional British menu at sensible prices and located at the front of the hotel overlooking the gardens of St. Alkmunds square, Camellias Tea Rooms offers an extensive menu selection including traditional afternoon tea served on a three tier cake stand. A charming place to relax to the sound of a grand piano. Valet parking is provided to the hotel's private car park at a cost of £5 per night. ... more   less 
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Also Known As:
Shrewsbury Hotel Prince Rupert
Prince Rupert Shrewsbury
Hotel Prince Rupert Shrewsbury
Prince Rupert Hotel Shrewsbury, Shropshire

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