I joined a group of friends here last week. First impressions were ok as it was clear it had been refurbished recently as it was a right dive previously. However the smell as we entered suggested they need to clean more often and to a higher standard.
We had reserved a table upstairs for 8 people. The table was ok but not ideal for a large group being lots of small tables pushed together it meant that it could have been more comfortable by not sitting astride the table legs and the tables wobbled on the uneven floor.
The service was slow by the waiter who was dressed as if he had just finished an afternoons busking on Pride Hill as a tramp. Long hair held up with an Alice band together with a pair of bracers and jeans that made the bracers seem ineffective.
Eventually he took the order for the starters which took 40 minutes to arrive and still managed to not bring out one starter which was ordered which then took another 20 minutes.
At the point where the main courses were to come to be served he pointed out that two of the dishes we ordered had been sold out! Why this could not have been pointed out over and hour before when we ordered I don't know.
Eventually the main courses arrived. But still the sauce for the steak was another ten minuites later.... At his point we had not been asked if we wanted another drink after the first one when we arrived over 1 hour before even though the table was full of empty glasses. Eventually we were asked if we wanted another drink, but not until we were all as dry as Ghandis flip flop. What a missed profit opportunity on their part....
We did have a reduction to the bill to compensate the absolutely abismal service which would have been better if we had been served by a spotty teenager at McDonalds. However this is was not the point. The food was good, but the service let it down. I would have much rather gone to a pub which was dated and had better service than a place which relied on appearing a trendy place to be seen in with shocking service. But I guess this what you can expect today when all you employ are students who don't appear to care and are unsupervised by someone more experienced.
I will not visit again or recommend to any of my friends.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.