On first impression, the accomodation seemed very modern and impressive. There were 2 ensuite double rooms and one suite- we stayed in a double room. We were moved into the double room on the first floor but the shower began to leak into the kitchen and restaurant below after 1 minute of turning it on, so we were promptly moved to the other double room on the top floor. I travel a lot both for leisure and work and am not at all a light sleeper but I can honestly say that I have never spent a worse night anywhere in my life. There was a noisy refrigeration unit outside our window which started up like a revving engine with intrusive metal shuddering sounds every 10 minutes all through the night (even earplugs were not sufficient not block out the noise!). Needless to say, I was exhausted the next day and was not able to operate normally- my stay in Shrewsbury was spoilt by this.To top it all off, the cooker had broken the next morning and as a result there was no cooked breakfast. Furthermore, the management of the hotel made us pay the full price on arrival so we couldn't withold any payment for services not received on our departure. When we wrote to complain about our experience, we didn't even recieve so much as an apology. Dreadful customer service! We would never stay here again and would certainly never recommend this place to anyone who wants to sleep at night!
- Official Description (provided by the hotel):
- PorterHouse.Sy1 enjoys a great location in the heart of the historical town with easy walking access to the railway station, local tourist spots and many great independant shops and boutiques. Four stylishly decorated double rooms are complimented with contemporary en-suite bathrooms, flat screen tv's and free wi-fi access. Breakfasts are provided each morning and the on-site restaurant, headed by our award-winning chef is there for everything from a quick lunch to a special occasion. ... more less
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- Also Known As:
- Mad Jack`s Hotel Shrewsbury
- PorterHouse.Sy1 Shrewsbury, Shropshire