I visited this restaurant on Tuesday night as a staff party. They knew we were coming as we booked well in advance, to be honest you would get better service at Domino's.
In total there was 8 of us and they coulden't of been any slower with the service. We placed our drinks order and it took the waitress about 15-20 minutes to bring our drinks over, then it just got worse from there. We all ordered our main course and it took about 45 minutes for them to bring it to the table. They brought each meal over in two's and then took about 10 minutes to bring the next lot out. By then half of us had already finished by the time the other people's food had came out. Every dish they brought to the table was FREEZING cold? what kind of service is that? I had to send my dish back for them to re-heat it in the microwave.
The service was SO SLOW it was getting to the point of being boring, not once did anyone come over to our table and ask if everything was ok? it was embarresing.
Coming to dessert we all placed our orders which again took forever, a lot of us ordered chocolate cake which was supposed to come warm? did it hell the ice cream was warmer then the cake, so again I had to send it back.
My boss then ordered an Irish coffee and about 20 minutes later the waitress came over and explained that knowone was EXPERIANCED to make an Irish coffee! it was laughable!
My manager then complained to the manager and they reduced the fee by a small amount but still had the cheek to add a service charge on to the bill? HA what service?
I think that this restuarant is called ASK for a reason because you have to keep asking for stuff as once is not enough!
I would warn every single person to never enter this restaurant again! all 8 of us will never visit that place again!
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