I had such a terrible experience with BathHolidayRentals it has taken me a year to build up the strength to write this review.
I was due to stay at Monmouth Mews in July 2017 for my sister's hen do. Sadly, my mother was unexpectedly taken into hospital three weeks earlier. Very quickly it became clear that she was not going to get better and was in fact going to pass away. Needless to say this was beyond devastating for me and my family.
I called Alexa from BathHolidayRentals and explained the situation, that we were going to need to cancel the hen do and the property booking. I even sent her proof from the hospital. Given the circumstances, I expected her to refund the booking, especially since they still had two weeks to fill the property and would likely be able to secure another booking for that weekend if they put some promotional effort behind it. Every other booking I had for the hen do was refunded in full and everyone was very kind and sympathetic. But the response from Alexa was astonishing.
She was totally unsympathetic. She told me that the hens should just go on the hen do without the bride and without myself (bride's sister). Of course, this was not an option and I hope you can understand why I was shocked that she even suggested such a thing. I asked her whether I could speak to the property owner and appeal to his/her good will but she flatly refused. She showed me no empathy. No understanding. She was cold and heartless and I have never done business with someone who lacked so much human compassion. Alexa left me with no choice but to cancel the booking and pay for it in full.
My mother passed away 3 days before our scheduled stay. My sister never had a hen do. Nor did she have her mother at her wedding a month later. Furthermore, on top of the expense that comes with a bereavement, I had to pay in full for the entire property.
All I can say is that business should never come before human compassion. I hope if anyone finds themselves in such an awful situation, including those at BathHolidayRentals, that they are treated with kindness. It doesn't cost anything to be kind and to try and help people. Even if Alexa had tried to help and be supportive I would have understood, but sadly she added to my emotional distress at a very distressing time. Please give your money to a more human business and avoid BathHolidayRentals.
This beautiful house was perfect for our weekend away - it was comfortable enough to house 13 of us, with 3 showers, there were plenty of facilities within the home for everyone to use. It was very modern, yet cosy and easily walking distance to the centre of Bath in just 10 minutes. Everything was supplied that we needed for the weekend and would definitely recommend a stay here. The large car parking area was also very convenient, less than 5 minutes walk away.
Stayed in Monmouth Mews in Bath for 2 nights for my best friends hendo. The accomodation was perfect, amazingly presented, great amenities and a well stocked kitchen. Very nice touch when we arrived, a fresh packet of coffee, 2 bottles of wine and 2 packs of chocolates for us all. Bath Holiday Rentals were very helpful when we were having trouble finding the property, especially Marcus Pope he was very polite and patient and efficiently answered all my email enquiries on the run up to the weekend. Also got our refundable deposit back after 7 days with no problems at all. Great company to deal with, would highly recommend them and the property :)
We found Monmouth Mews to be perfect for the group of eleven , comprising Grandparents, Children / Spouses and Grandchildren. The accommodation was up to date and all we could ask for . The situation was convenient for a walk into the town centre , and on behalf of the Grandchildren a short walk to an excellent children's playground from which we had difficulty persuading them to leave to do other things. Also convenient for parking and for trips to the surrounding countryside. If the occasion arises I will have no difficulty in booking again for a similar sized grouping. Thoroughly recommend.
We had an amazing stay at Monmouth Mews for my friends hen party. It was an ideal location in the center of Bath and walking distance from all the main attractions. I was particularly impressed when we arrived to milk in the fridge and wine and chocolates in the kitchen! Thank you for a lovely stay, I will definitely be returning in the future.
What a great house for a get together, really well appointed and decked out with everything you need. The built in speakers, "smokers patio", heated floors, Netflix, layout and ample seating (great sofa) made it a really social house that was a pleasure to stay in. The location was great and just a short walk in to town with some great pubs in walking distance. The beds were comfy and the space just great.