Booking a trip to Bath has for some long time meant making a reservation at the Queensberry; we have had many delightful experiences there and consistency was its watchword.
Sadly, a trip last May left a rather less positive impression for a variety of reasons and, when we received an email from the hotel's General Manager hoping that we'd had a pleasant stay, I decided to respond by pointing out the shortcomings that we'd unfortunately encountered on this occasion.
I received a thorough and courteous reply several days later (the General Manager apologised for the delay which had been occasioned by her absence from the hotel for several days). She hoped that we would consider the Queensberry again and asked that, if we did, she would like to handle our reservation personally.
Circumstances sadly offered us no opportunities to visit Bath again until earlier this week. I spoke to the General Manager and was offered a very favourable deal on two nights in one of our favourite rooms there and our stay was excellent in every way - just as we'd been used to!
When visiting last March, we learned that the Olive Tree Restaurant's excellent chef of several years had recently departed for an establishment in Wales (curiously, we'd eaten at the Olive Tree on his last night the previous January without, of course, knowing that he was about to pack up his pans and leave!). We found the new chef OK but not on a par with his predecessor and, when visiting in May, we ate elsewhere because friends had invited us to dine with them.
This time around, we decided to try the Olive Tree again on our first night and, whilst we still think that the previous chef was a very hard act to follow, we were very well served by the cooking of the present chef who had presumably settled in there well long beforehand; we would once again warmly recommend the Olive Tree. We rather wish that we'd dined there the following night instead of going to The Circus Restaurant just around the corner, where we were sadly disappointed - and surprisingly so, having eaten very well there on several previous occasions (see my review of this).
All in all, a delightful stay and we're already looking forward to our next one! Many thanks to the General Manager and all staff for making it so!
- Official Description (provided by the hotel):
- The Queensberry Hotel occupies four Georgian town houses in the heart of the city. The entire team is dedicated to giving each of our guests an outstanding experience. Guests can expect excellent standards of service, luxury bedrooms and delicious award-winning food. The Queensberry has held a Red Star rating for exceptional standards of service for ten consecutive years. This accolade is given by The AA, the organisation responsible for allocating star ratings to hotels and guest accommodation. ... more less
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