We loved Bath. A great city, wonderful cathedral, beautiful buildings, fantastic countryside, loads of bars and quality restaurants. If you haven't been you should spend some time there.
Our first impression of this hotel was that it was a little disappointing. It has great potential, but doesn't quite deliver. There was no WOW factor. The internal decor was a little uninspiring, the reception is a little odd, the lounge area was dull and cold looking, with dismal red clay coloured walls and then our room on the third floor looked like it needed refurbishing. All in all it lacked a little charm. This hotel has all the right elements but it just falls short on creating something special.
So initially we felt we had made the wrong choice, but as we spent time here it kind of grew on us. Mainly due to the staff, who are all very good, very polite, always cheerful and ready to help. They are a credit to the hotel.
The location of the hotel however, is superb, right in the heart of Bath a few minutes walk to the Circus and the Royal Crescent and a short walk downhill to the many bars and restaurants. We had tickets for the Thermal Spa which we walked to (about 10 minutes downhill) this was a superb facility and well worth a visit, a great way to spend a couple of hours.
The age of the Queensberry building means you get a lot of creaking floorboards, uneven walls, poorly fitting windows etc, these can be quaint and add character and this hotel has plenty so you have to accept them. But I think generally the hotel needs an upgrade, the public rooms and particularly the bedrooms need a bit of extra dressing up to make them a little more cosy, so that they appear a bit special, at the moment they are ok but lack that extra feel of quality. Our bathroom had a badly cracked tile on the floor, the trim around the base of the bath needed repairing and the shower over the bath - well you had to crouch down to get your head under. And both the bathroom and bedroom had naff roller blinds, no curtains at all. For the room rate I expected better. The owners need to find something unique to add to each room, something like dramatic lighting, large mirrors, individual art etc., at the moment there's nothing that makes you think the Queensberry is special, it's just ok, not bad, just ok.
The bar area was actually quite nice and well managed, probably the best of the public rooms and the bar manager - a girl from Dorset - was very efficient and friendly, again she reflected the commitment of the staff.
Personally I would bring the bar to the front room of the hotel, (currently the lounge) and move the lounge back to where the bar is now. The bar would be used more by the clients at the entrance and it would make the lounge more interesting making use of the 2 small bar rooms and you would then have access to the garden patio from the lounge. At the moment the patio is off the bar which is hardly used until after dinner when the evening is virtually gone and the patio is too dark to use.
The parking was good, they valet parked the car for £10 which was very convenient as finding a parking space around here is difficult.
The breakfast which is served in the Olive Tree restaurant in the basement was ok, but not great. Again excellent service but the food, particularly the buffet just not 100%.
Overall this is a nice small hotel, worth considering, if you get a deal, but with a little extra effort and attention to detail it could be very good. People use the description boutique, but to me it falls a little short. We would be unlikely to stay here again, but don't be put off by me it's not THAT bad, it's just not that good. It's average.
One final thing - who is it in authority in Bath that has decided it's OK to let the place be overrun by Sea/Land Gulls? They are everywhere, they are massive (the size of flying dogs) and are a nuisance. They leave great piles of bird poo everywhere, they make a horrible racket, (from about three in the morning) as they scavenge for food from the waste put out by the local restaurants and they need to be culled!
There are literally thousands of them and are only there because of the bin bags left out at night, Bath is a beautiful city, a fantastic short break destination but it is being ruined by these horrible, aggressive birds! Send em off back to Bristol and the coast!
- Official Description (provided by the hotel):
- The Queensberry Hotel occupies four Georgian town houses in the heart of the city. The entire team is dedicated to giving each of our guests an outstanding experience. Guests can expect excellent standards of service, luxury bedrooms and delicious award-winning food. The Queensberry has held a Red Star rating for exceptional standards of service for ten consecutive years. This accolade is given by The AA, the organisation responsible for allocating star ratings to hotels and guest accommodation. ... more less
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