We had booked for this Christmas a good three months ahead, but were informed in early November that the restaurant would be closed a few days later and not open over Christmas, meaning only a breakfast service would be available. This was understandably diasappoinitng as well as very odd, as there was no clear explanation what the reason was for the closure of the hotel's kitchen.
The hotel offered to pay for a taxi to a restaurant on Christmas Day, but we had been looking forward to the full Dukes experience, i.e. Christmas Day lunch in the hotel itself. When I asked if they would be able to provide anything to eat in the hotel on Christmas Day evening we were offered the option of ordering sandwiches the night before! Not quite the festive experience we had been looking forward to.
This was all extremely disappointing as up until this point the hotel staff had been extremely professional and helpful, but once the restaurant closure was decided it seemed they weren't interested any more. Hopefully they'll be able to provide more than just breakfast early in the new year.
We are now staying in The Abbey Hotel where the Trip Advisor reviews are nowhere near as good as Dukes, but at least we can have all our meals in the hotel!
- Official Description (provided by the hotel):
- Dukes stands on Great Pulteney Street - one of the finest boulevards in the Heritage City of Bath. Built over 200 years ago, Dukes comprises of two very generously proportioned town houses and has been engaged as a hotel and guest house for over 100 years. Whether it is the high ceilings, sash windows or hand crafted Sanitan bathroom suites, each of our rooms uniquely reflects on an era of craftsmanship, Georgian elegance and charm. Being less than a 10 minute flat walk to the centre, as a guest you can easily access all the attractions that Bath has to offer. ... more less
- Also Known As:
- Dukes Hotel Bath