We had a very enjoyable stay here for one night over the Jubilee weekend although it set us back quite a bit.
The hotel is beautifully-situated, impressively decadent and the spa was just amazing. Having only been able to afford a one night stay, we felt that the only way to get your money's worth is to enjoy the spa after checkout and fortunately we were allowed to do so. Otherwise the stay would not have felt like good value.
There was excellent choice of spa facilities and we both enjoyed a massage therapy each. The sauna and ice room experiences were by far the best attraction. We were really impressed also with the thermal pool and the salt room - lovely touches. Unfortunately the steam room was not working properly.
The room was immaculate, attractive, comfortable and quiet (apart from quite a lot of banging in the morning - possibly from the service lift/dumbwaiter across the hall). The bathroom was plush and well stocked with luxury Molton Brown toiletries. A nice feature was the linked TV/ audio in the bathroom. Reception was very responsive to requests and this was a nice touch.
We were really impressed with dinner and had a lovely time. Our waiting staff were friendly, entertaining and relaxed which made us feel at home. We had an excellent, value for money meal and a lovely bottle of wine. Unfortunately the lunch and tea menus did not live up to the experience dinner and were extortionately priced and lacking in choice. We were amazed to be charged £10 for a cup of tea each and a piece of shortbread.
The concierge service was effusive, polite and welcoming but at times obsequious. It was very nice to be told "your bag will be taken to the room" and "your bag will be ready for you at 5.15pm". Unfortunately neither of these things happened without us having to ask two or three times. On check out, we were told our bag would be waiting for us when the taxi arrived but the reception staff had to go looking for the concierge to retrieve it. We had to wait nearly ten minutes, keeping our taxi late and nearly missing our train. Also it seemed terribly unfair that restaurant and bar staff were clearly overworked and struggling to cope with requests while the concierges stood around doing the theatrical bit. The two-tier staff system smacked of Fawlty Towers and made us feel quite uncomfortable. It seemed as though the people promising the service were not those who were tasked with delivery, leading to a lot of Basil Fawlty-esque men in tails ordering around Manuels.
All in all, an absolutely lovely stay but at times a little too much of the old British class system without the delivery on service.
- Official Description (provided by the hotel):
- Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more less
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- Also Known As:
- Macdonald Bath Hotel Bath
- Macdonald Hotel Bath
- Bath Hotel Spa
- Macdonald Bath Spa