Stopped for one night at this hotel. Overall not impresses with either the room or the service. Checked in, and when asked for my credit card the receptionist seemed most confused when I told him I didn't have one, and when I said that I wanted to pay by debit card him seemed unsure what one of those was.
I was given a room on the garden level. The room smelt musty and damp, carpet was very worn,the taps in the bathroom sink leaked and the whole room was tired. I asked to be moved and told that there wasn't another room available, unless I wanted to pay for an upgrade.
Service in the bar was very slow, and the staff knowledge about what drinks they sold was poor.Took three attempts to give me the correct bill.
Overall a very overpriced and disappointing experience.
- Official Description (provided by the hotel):
- Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more less
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- Also Known As:
- Macdonald Bath Hotel Bath
- Macdonald Hotel Bath
- Bath Hotel Spa
- Macdonald Bath Spa