Having stayed at the Bath Spa hotel a couple of years ago, we were looking forward to a relaxing break. Very little had changed although, understandably, there were less staff - I guess a leaner operation is in place due to economic conditions. The irritation of a £5 carpark surcharge still irks however we had a lovely room, clean and well equipped with great customer service from Sean (Concierge and Valet) as well as the restaurant staff at breakfast.
Breakfast itself was fine, the staff were overwhelmed with the number of guests which led to missing coffee, toast etc however they were professional, warm and conscientious.
The biggest disappointment were 2 female receptionists - one on Saturday evening and the other on Sunday morning ... how they managed to make us feel like they were doing us a favour was quite incredible! Short of tutting there really wasn't much more that they could have done. Saturday evening had us waiting for 10 minutes whilst the receptionist continued her chat with a colleage and then there was much eye rolling, whilst Sunday morning struggled to give us any eye contact at all let alone a smile!
It's the small things that count and, in a competitive market, they are the things that if missing will drive away business.
Bath Spa - you were lovely however we won't be staying again ... perhaps we should pay £5 for the receptionists good nature rather than the car park?
- Official Description (provided by the hotel):
- Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Odigeo, Ebookers, Ctrip TA, TravelUp, TripOnline SA, Traveltool, S.L.U., getaroom.com, HRS, HotelQuickly, Evoline ltd and Cancelon so you can book your Macdonald Bath Spa Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Macdonald Bath Hotel Bath
- Macdonald Hotel Bath
- Bath Hotel Spa
- Macdonald Bath Spa