We arrived Saturday. What wonderful grounds and a stunning approach.
The reception staff are extremely rude (one in particular) and unhelpful. We had lunch which we waited an age for and drinks the same. We were given a room to hold all our bags until the rooms were ready. The treatment we booked were punctual and good all the staff in the Spa were lovely and could not do enough (perhaps a transfer to main desk).
We had afternoon coffee and had to ask three times before it came and the other drink never did.All of the rooms were very nice, the beds very comfortable we had fridge tea/fresh coffee, iron/ironing board, hairdryer trouser press moulton brown toiletries everything one could want.
Breakfast was very good. We waited over an hour to be served and it could have been hotter, we had to keep on getting up and asking for drinks and remdining them we needed order taking in fact they took so long we actually missed the 11 o'clock deadline to vacate. The conceriege had three staff and everywhere else understaffed.
All in all a wonderful place seriously let down by reception (if they would like to contact me I will say who and I did ask twice to see the manager) and waiting for meal;s/coffee. drinks. Would I go again, you bet, and I would shout louder for attention.
- Official Description (provided by the hotel):
- Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more less
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- Also Known As:
- Macdonald Bath Hotel Bath
- Macdonald Hotel Bath
- Bath Hotel Spa
- Macdonald Bath Spa