I came to this hotel for a work trip, and was quite excited about staying in a '5' star spa hotel. After arriving in my bedroom, I went to the bathroom and found that the toilet had not even been flushed - and there was something very unpleasant in there instead.
I rang reception and they sent someone up to clean the bathroom about 30 mins later.
I had a lot of work to do and wanted to get some done in the room but it was almost impossible due to renovations taking place directly outside my bedroom. At one point, there was a man on my balcony for approx 30 mins, showering down the bricks.
I later decided to have a shower in the bathroom. I turned on the shower and there was no hot water available. I rang reception (AGAIN!) and was told they would send someone over to me. When they arrived, they messed around with the shower for a few mins before telling me that it was broken and advised me to go and shower in the spa as the maintenance men had gone home. I advised at this stage that I was very unimpressed with what is marketed as a '5' star hotel. I was told that this would be fed back to the reception, but was not offered an apology.
Really, really disappointed with this hotel.
- Official Description (provided by the hotel):
- Perfectly situated in the heart of historic Bath and within walking distance of the major attractions and city centre, Macdonald Bath Spa Hotel is one of the leading five-star hotels is this popular destination. With years and years of history behind its wall and rich in character, the history is subtly complimented by modern facilities and amenities such as a relaxing spa and outdoor hydrotherapy pool. The food at Macdonald Bath Spa Hotel is simply outstanding and awarded two AA rosettes for quality and service in the popular Vellore Restaurant. Unwind overlooking the fabulous grounds with stunning views over the city. For that extra special treat, consider booking an Imperial Suite with its very own butler service, one of the best ways to stay in historic Bath. ... more less
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- Also Known As:
- Macdonald Bath Hotel Bath
- Macdonald Hotel Bath
- Bath Hotel Spa
- Macdonald Bath Spa