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“Change of owners = poorer service”
Review of Brocks Guest House

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Brocks Guest House
Ranked #55 of 154 Bath B&B and Inns
Certificate of Excellence
UK
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Change of owners = poorer service”
Reviewed 27 July 2014

This Guest House has a lot of promise and potential which I expected from the previous reviews on here. However, a new couple have just taken over and it seems standards have slipped. It is poor value for money. When we arrived later than 6pm they were not overally happy instantly told us to give them a good review and pay the bill before we had even put our bags down! Beware of the breakfast that is not what is advertised on the website! (due to change of owners). The breakfast on each morning was slow, cold and of a very poor standard (eggs not cooked properly and rubbery pancakes which were not homemade as they stated on the website. We also waited over half an hour for our breakfast which we were told we had to pre-order and pre order the time of the previous day. The managers and staff speak poor English so you don't get much of a warm welcome or interaction at breakfast times etc. When I stayed cleaning products were left laying around in the rooms which was poor attention to detail. I was expected a welcoming atmosphere and hosts who could talk to us at breakfast about the area of Bath which we didn't get. I think they are trading on the previous good name at present and also relying on people looking at past reviews.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank holidaylover062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 reviews from our community

Traveller rating
    173
    75
    29
    8
    2
See reviews for
55
154
9
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
Tucson, Arizona
Level Contributor
149 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 26 July 2014

Brocks is just as elegant and posh as the rest of Bath. Its historic building reflects the Austen-like charm you'd expect in Bath. And the interior doesn't disapoint. Cozy sitting chairs, bathtubs, deep sofas in the lounge and Edwardian furniture in the breakfast room contribute to the ambiance. Breakfast was plentiful and done well. The caretakers are helpful, though not native English speakers. Be aware that the stairs to the rooms are long and steep. The location is great -- central enough to get anywhere you want in Bath yet not on a busy, noisy street.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Susie780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weston-super-Mare, United Kingdom
1 review
Reviewed 25 July 2014

Our stay at Brocks Guest House was great. The position of the House is between the Circus and The Royal Crescent - it was great to walk to the local restaurants and take in the sights.
Breakfast was very good and tasty. The host could not do enough for us and was very accommodating. I will certainly be recommending this establishment to my friends and family
Thank you Brocks Guest House.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Johnny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 24 July 2014

Incredibly located, with an excellent service and warm welcome, staff always able to help and talk. Our time at the hotel was nicer than we expected, the price was reasonable, the room was spotless, organice and immaculate clean. The breakfast was delicious, although I recommend more staff for the breakfast. we are definitelly going to comeback and recommend this incredible place.

Room Tip: lower room would be better as it has staircase and no lift.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmirandax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Encinitas, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 July 2014

Room was clean and quiet. Service was not what we have come to expect at bed and breakfast establishments. No interaction with hosts who spoke very poor English. They were always friendly enough but not up on how to interact with guests. When we arrived after having walked with our bags from the train station, they opened the door and their first words were not even hello, but, we need to know what you want for breakfast tomorrow, and we need to settle your bill in advance of going to your room. Later when I needed to use their phone for a local call, the young man was not able to tell me what numbers I had to dial for a local call.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorking, United Kingdom
2 reviews
Reviewed 29 June 2014

Pros: good location, clean large bedroom & bathroom, next door to the Circus Café & Restaurant which we enjoyed
Cons: hosts not in residence, although staff were ok they are not well trained, breakfast poor, more attention to detail needed, poor quality bed linen & towels, overall poor value for money

Stayed June 2014, travelled with friends
Helpful?
Thank Pamela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 June 2014

We enjoyed our stay at Brock's Guest House in Bath. Nice triple room (too bad there isn't an elevator for this fourth floor room) with private bath. Small table fan in the room came in handy. Great location and service from the staff.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frequentraveler987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brocks Guest House

Property: Brocks Guest House
Address: 32 Brock Street, Bath BA1 2LN, England
Region: United Kingdom > England > Somerset > Bath
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #55 of 154 B&Bs / Inns in Bath
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Brocks Guest House 4*
Number of rooms: 6
Official Description (provided by the hotel):
Our elegant Georgian home was built by John Wood the younger in 1765, and is ideally situated in the loveliest part of Bath between the Circus and Royal Crescent. We aim to offer you comfort and personal attention. We will gladly help you plan your stay in Bath, giving guidance with visits, tours and routes. Our rooms are beautifully decorated and very comfortable with all the expected amenities of a 4 gold star guest house. ... more   less 
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Also Known As:
Brocks Guest House Hotel Bath

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